About the Role

We are looking for a highly motivated and passionate candidate to Developing services, applications and solutions based on business and sales requirements for Business Support Systems and Customer Care Applications as well as monitoring their performance and ensuring day-to-day smooth running of systems, in addition to maintaining deployed and subsequently recommending upgrades to improve the functionality and performance of systems.

Main Responsibilities, will include but will not be limited to:

• Studying business and sales requirements and subsequently developing them into services, applications, and solutions, as well as testing and integrating them to current CRM systems and contributing to the optimization of implemented systems. In addition to maintaining and developing Zain internal and external web services and APIs.

• Developing programs and Integration processes for Business Support Systems and Customer Care Applications and touch points including Billing System, Provisioning System, CRM, ERP, etc.

• Assisting in coding, implementing and maintaining Relational Database Management (RDBM) systems within the company, as well as troubleshooting problems that may arise and recommending on suitable corrective and preventive action in that regard.

• Developing and Administrating Zain Services using different technologies including IBM Integration Bus (WebSphere Message Broker, APP Connect) and IBM MQ, Microsoft .Net Framework & .Net Core (Web Services, Rest APIs, Microservices, back ends, etc...), Oracle PL/SQL, DELPHI, etc...

• Monitoring the performance of servers and applications and ensuring they are running smoothly on daily basis, as well as analyzing deployed products and subsequently reporting developmental areas to improve functionality of systems.

• Administering and maintaining customer touch points web services including Zain Portal, Zain USSD, CRM, IBM MW, IVR, Zain APP, CMS…etc. as well as communicating requirements to vendors and ensuring that problems are followed up and resolved in a timely manner.

What We Need From You

To be shortlisted for this position, you will need to comply with all of the below requirements:

• Holds a bachelor’s degree in Computer Engineering, Computer Science or any related field

• Preferred: 2 years of relevant experience.

About US

We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees.

If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs.