ZAIN1301 - Direct Sales Customer Service Representative-Diyala

  • Operation
    Zain Iraq
  • Division
    Commercial
  • Location
    Iraq - Diyala
  • Closing Date
    09-Oct-2024
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.
Role purpose

Zain Iraq is Actively recruiting to hire Direct Sales Customer Service Representative-Diyala who is responsible for handling the day-to-day requests from customers and ensuring the resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction. The jobs are also responsible for direct interaction with current and potential customers within Zain IQ outlets with regards to sales or information on products/services.

Responsibilities

  • Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets.

  • Implement Direct Sales policies and procedures.

  • Handle e-mails and follow-up with customers concerning different requests/complaints ensuring fulfilment of their needs and requirements.

  • Coordinate with billing and collection control to re-activate accounts/update account status to always ensure up-to-date customer information.

  • Coordinate with retention and complaints under CRM to resolve customer complaints about customer satisfaction and improvements opportunities.

  • Monitor re-activation of accounts/update account status with billing and collection control to always ensure up-to-date customer information.

  • Solve offers and new products and other issues and pitfalls to ensure timely resolution and customer satisfaction.

  • Submit daily reports to direct report mentioning interventions and activities conducted and keep records of feedbacks/customer transactions and interactions as needed to track achievements and get recommendations.

Education, Experience and Competencies

EDUCATION

  • Bachelor’s degree in business administration-related field or equivalent

    EXPERIENCE

  • Up to 2 years of experience in related field

  COMPETENCIES

Behavioural

  • Serving our customers

  • Achievement Driven

  • Information Seeking

  • Relationship Building

  Technical

  • Oral &Written Communication

  • Managing Information

  • Technology Application

    IT User Support

  • Sales Management

    DEI Competency

    • Courage to Engage

    • Addressing Bias

    • Allyshi

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  1. Resume/CV
  2. Passport-size photograph
  3. Highest Education Qualification
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