Job Purpose

To generate, grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zain’s profitability.

Main Responsibilities and Duties

• Generate new revenues for Zain and gain penetration into new client's business.

• Grow existing revenues for Zain and gain penetration into existing client's business.

• Achieve individual and team monthly sales targets.

• Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk.

• Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs, priorities, etc.

• Provide proper feasibility study/analysis, documentation, etc. of all proposals.

• Participate in achieving department’s scorecard goals including client satisfaction, revenue and performance metrics.

• Prepare required department reports and documentation including Monthly Account Management Reports, Relationship Plans, Client Day Account Review Plans, Executive Briefing Documents, Visit Summaries, etc.

• Manage client-facing account services projects while maintaining a high level of client satisfaction including independently developing, managing and owning overall project plan and timelines for key deliverables.

• Research and understand the client's business needs and challenges.

• Maintain high-level of customer loyalty and builds trust and integrity.

• Manage funnels, forecast, and seize sales opportunities.

• Identify upsell, cross-sell, renewal opportunities and customer representative regularly.

• Maintain accurate managed customer records, keeping track of any contract updates and renewals

• Collaborate with Presales/ Technical Team to identify and grow opportunities.

• Maintain assigned internal & external KPI’s.

• Perform all other related duties as assigned.

Skills and Knowledge

• Understanding of product line's technical offering and synergies between other product lines

• Demonstrate ability in problem solving, crafting a win-win solution (collect data, establish facts, and draw valid conclusions in a timely basis) and negotiation with special emphasis on closing the sale

• Proven success in developing new business and generating sales leads by managing a territory and selling activities

• Deep knowledge of markets where customers operate

• Strong professional relationships with customers at all levels

• Effective in pipeline and opportunity management process

• Strong leadership and coaching skills

• Excellent communicator

• Expert in bidding, with a proven bidding track record

• Proven record of successful negotiations

Qualifications and Experience

• Bachelor’s degree in Sales, Marketing or any relative field of study.

• Minimum 3-5 years of experience in enterprise sales and key accounts management.

• Telecom experience is a plus.