We are looking for a fresh graduate to join the Technology & Digital Innovation Department for a one-year internship contract under Zain Youth Program.

Job tasks and responsibilities:

• Receiving and reviewing end-users’ inquiries and technical support requests as well as advising, recommending and providing professional solutions related to software, hardware or network systems over the phone, email or in-person and in a timely and accurate manner.

• Modifying and installing basic computer software and hardware on employees’ computers and ensuring they are periodically updated, as well as providing required training and technical assistance.

• Configuring user workstations, as well as integrating them with the existing servers, as well as ensuring proper network connectivity in different sites and branches through conducting periodical network maintenance.

• Performing other duties related to the job as assigned by the direct supervisor

A bachelor’s degree in: Computer Science, Information Technology or a related field

Technical Competencies required:

• Customer Centricity

• Information Security Management

• Research & Data Gathering

• System Administration

Behavioral Competencies required

• Analytical Thinking

• Data Analysis

• Self-Development

• Problem Solving

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or are deaf) and need us to make any adjustments, changes or do anything differently during the recruitment process, please let us know through the application form.

Workplace adjustments will be made on a case-by-case basis, but some (non-exhaustive) examples include:

• Providing extra time in assessments and interviews.

• Providing communication support such as a sign language interpreter during the interview.

• Providing interview questions in advance to the interview -this will only be considered as a reasonable accommodation for specific and verified individual requirements.

• Holding the interview/assessment in an accessible building.

• Holding interviews in different formats, such as over the phone or via a video call.