About the Role

We are looking for a fresh graduate to join the Technology & Digital Innovation Department for a one-year internship contract under Zain Youth Program.

Job tasks and responsibilities:

• Receiving and reviewing end-users’ inquiries and technical support requests as well as advising, recommending and providing professional solutions related to software, hardware or network systems over the phone, email or in-person and in a timely and accurate manner.

• Modifying and installing basic computer software and hardware on employees’ computers and ensuring they are periodically updated, as well as providing required training and technical assistance.

• Configuring user workstations, as well as integrating them with the existing servers, as well as ensuring proper network connectivity in different sites and branches through conducting periodical network maintenance.

• Performing other duties related to the job as assigned by the direct supervisor

What We Need From You

A bachelor’s degree in: Computer Science, Information Technology or a related field

Technical Competencies required:

• Customer Centricity

• Information Security Management

• Research & Data Gathering

• System Administration

Behavioral Competencies required

• Analytical Thinking

• Data Analysis

• Self-Development

• Problem Solving