Role Purpose

Zain Iraq is actively recruiting to hire Governmental sales Account Executive who is responsible for handling day-to-day sales activities in an efficient and timely manner whilst achieving a high level of customer satisfaction. The jobs are also responsible for having direct interaction with current and potential government and business customers making inquiries or seeking information on products and/or services.

Responsibilities and Key Accountabilities

• Understand the Gov. Sales and plans and participate in the achievement of objectives and targets

• Implement the Gov. Sales policies and procedures

• Maintain Gov. Sales information libraries where needed, identify new sources of information, respond to ad hoc requests for data, information, or analysis

• Deal with current customers and respond to sales inquiries/complaints via phone calls/e-mails/website/customer visits efficiently and effectively in line with established policies and procedures to ensure customer satisfaction and increase customer loyalty to Zain IQ

• Acquire new government and business customers and search for new leads to increase sales and hence revenues

• Ensure customers are aware of the full range of Zain IQ services/products/offers/renewals which may be relevant to their needs to increase sales and customer satisfaction

• Maintain good relationships with customers to ensure business continuity and growth

• Interact with Account Senior Executives and Account Managers, keeping them informed of relevant inquiries and providing backup and administrative support to ensure the efficiency of sales operations

• Accurately complete all sales-related administrative details for efficiency

• Coordinate with relevant Departments on billing transactions to finalize the customer’s payment on the system

• Update sales leads and sales forecasts information on the sales application to ensure accuracy of the information at all times

Education, Experience and Competencies

Education

• Bachelor’s degree

Experience

• Up to 2 years of experience in the related field

Competencies

Behavioral

• Serving our customer 

• Achievement Driven

• Team Work

• Information seeking

• Problem Solving and Creativity

• Relationship Building

• Initiative

Technical

• Oral and written Communication

• Technology Application

• Sales Management

DEI  Competency

• Courage to Engage

• Addressing Bias

• Allyship