About the Role

The team leader will be in charge of maximizing the sales operations effectiveness by producing high quality leads and motivating the team to achieve the agreed set targets and profitability goals. Manage existing clients contract upgrade and renewals.  Provide a high level of sales support by ensuring all queries are responded to in an efficient, professional and timely manner.

Main Responsibilities and Duties

• Be the driving force behind the telesales team, motivating the team and improving performance

• Provide coaching, training, and performance feedback to the team members.

• Develop and implement effective telesales strategies to drive new sales, upgrade and contract renewals.

• Identify and pursue new business opportunities within the SME segment.

• Build and maintain strong relationships with key clients and segment influencers.

• Manage individual and team sales funnel.

• Provides timely feedback to senior management regarding performance.

• Keeping a track of all files using Excel spreadsheets.

• Maintains accurate records of all sales and activity reports on a daily, weekly and month basis.

• Adheres to all company policies, procedures and business ethics and ensures that they are communicated and implemented within the team.

• Sets examples for Sales Advisors in areas of personal character, commitment, organizational and selling skills, and work habits.

• Absence Management.

• Employee Relations i.e. investigation meetings.

• Identify opportunities, produce leads, and book appointments for the sales force with the emphasis on high quality leads.

• Use of initiative to identify and follow up opportunities with companies who are not already on the database.

• Manage the database to a high degree of accuracy to ensure targeted marketing activity can take place to generate new business.

• Work closely with the marketing team to achieve sales objectives.

• Negotiate commercial terms within set guidelines.

• Contribute to the team performance by sharing and implementing best practice Ideas.

• Handling complaints, escalations, and practicing rapid intervention.

• Enhancing daily processes of the function.

Qualifications and Experience

• Bachelor's degree in Business, Marketing, or any related field.

• A minimum of 5 to 8 years of experience in sales and business development.

• Prior experience in telesales or call center operations is preferred.