Role Purpose

Zain Iraq is Actively Recruiting to hire Fraud Management Professional who are responsible for detecting, investigating, preventing and resolution of fraud, which is applicable to all aspects of Zain Iraq business, The primary responsibility of a fraud analyst is to determine any potential fraud action or leery activity that may be carried out in Zain organization

Responsibilities

• Analyse alarms generated by the Fraud Management system.

• Notify relevant role-players of any potential fraud, where appropriate.

• Investigate all fraud reported by staff and external parties.

• Identify root causes of fraud and take prescribed and pre-detailed action to ensure resolution and future detection.

• Ensure that the results of all investigations are captured and reported accurately.

• Do ad-hoc data analysis to detect fraud.

• Provide Input into new or existing Business requirements.

• He does the work of keeping himself updated on the information related to telecommunication fraud trends.

• Maximize the utilization of the Fraud Management.

• Adherence to the fraud Management Strategy.

• The fraud analyst will be expected to play an active role in information security.

• Make sure that Zain organization is free from any kind of fraud incidents or occurrences that will harm the reputation and established business of the Company.

• He is required to follow the guiding principles and policies previously set up by the Zain company.

• Accurately document all actions taken on a case.

• Report risk information and findings to the immediate supervisor in a timely manner.

• Contribute to the creation of fraud rules by providing analytical data to support decisions.

• Actively participate in team meetings; share information and make suggestions for improvements to fraud operations

Education, Experience and Competencies

Education

• Bachelor’s degree in computer, electronic, communication or IT science/Engineer in addition to finance accounting or relative fields or equivalent

Experience

• Up to 2 years of experience in related field

• Computer skills: must possess advanced computer skills, including but not limited to proficiency in Microsoft Office (Word, Excel, PowerPoint, etc. also require an analytical ability and competency in SQL query language and working with relational databases.

• Analytical skills: Require strong analytical skills to detect and identify fraud cases; as well as identify the root cause of the Fraud.

• Communication skills: The fraud analyst job requires conducting investigations and communication. therefore, need to have great verbal and written.

• Result orientation: must be goal-oriented individuals with a strong focus on completing tasks and producing high-quality results within a fast-paced environment.

• Collaborative skills: require the ability to work in a team-oriented environment as well as the ability to collaborate with other professionals relevant in performing the job successfully

  Competencies

Behavioral

• Integrity

• Teamwork

• Information Seeking

• Problem Solving and Creativity

• Relationship Building

• Initiative

Technical

• Financial Management

• Oral & Written Communication

• Managing Information

• Technology Application

DEI Competency

• Courage to Engage

• Addressing Bias

• Allyship