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ZAIN1115 - Contact Center Agent

  • Operation
    Zain Kuwait
  • Division
    Customer Care
  • Location
    Kuwait - Kuwait City
  • Closing Date
    16-Jul-2024
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.
About the Role

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your responsibilities will include but not be limited to:

  • Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.

  • Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.

  • Providing product and service information to customers.

  • Promote Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.

  • Troubleshoot service equipment issues.

  • Adhere to, and fulfill, individual and team performance metrics.

What We Need From You

To be considered for the position, you will need to meet with all of the below requirements:

  • High School / 1 Year Diploma & Above.

  • 0-3 years’ experience in a related field.

Skills:

  • Excellent Communication Skills (Speaking and Listening).

  • Excellent Problem-Solving Skills.

  • High Drive for Achievement.

  • Strong Knowledge of MS Office.

  • Preferably Bilingual.

  • Ability to work under pressure.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

1. Resume/CV