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ZAIN1089 - Signature Key Account Manager

  • Operation
    Zain Bahrain
  • Division
    Customer Care
  • Location
    Bahrain - Manama
  • Closing Date
    01-Jun-2024
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.
About the Role

Job Purpose:

This role is responsible for being a representative of the business to its most valuable clients. It manages the key accounts, build strong relationships with the client, identify challenges or opportunities, grow and find ways to maintain success within the account.

 

Main Duties & Responsibilities:

  • Develop key accounts and be responsible for achieving sales and increasing market share.

  • Reach sales targets set by the department.

  • Educate customers regarding product usage and features.

  • Determine the crucial needs the of the customers and carry them out to ensure that they receive first-class customer care and service.

  • Create an organized data base of all clients with full profile.

  • Manage and resolve any technical difficulties the customer faces.

  • Interact and communicate with the client on a regular basis to determine changing tastes and preferences.

  • Maintain a high level of exposure within the company in the major departments and communicate regularly with them through visits, telephone and emails to achieve smooth operations of procedures processes.

  • Update management of any statistics and data relating to Customer complaints, requirements, and inquiries.

  • Establish and continuously update customer details & updated information.

  • Establish and maintains effective customer relations.

  • Handling the VIP accounts invoices collection and credit limit adjustments, retention process and churn reports.

  • Maintain the customer base by locking the customer with new devices.

  • Base clean up based on certain agreed criteria.

  • Develop a holistic view of the customer market trends and identify sales opportunities across the VIP accounts.

  • Work with the Customer Marketing team to ensure that all product and service marketing campaigns are coordinated within and across the VIP accounts to ensure maximum value is derived from any promotional activity.

  • To be able to attract and create new database of customers.

  • Perform all other related duties as assigned or needed.

What We Need From You

This section will have bullet points containing the below information:

  • Education: Bachelor’s degree in business or communication.

  • Experience: Minimum 3+ experience in Account Management. Preferably managing key accounts.

  • Skills: Customer Focus, Products/services knowledge, Relationship Management, & Market knowledge

  • Knowledge: Excellent written and verbal communication skills (Arabic and English), Detail oriented with the ability to hit target goals, Strong organizational and problem-solving skills, Great customer care focus, & Excellent External relationships for customer attraction.

  • Soft skills: Self-development, Drive for results, Positive energy and attitude, Honesty and integrity, Teamwork and Collaboration.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

1. Resume/CV