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ZAIN1071 - Enterprise Marketing Solutions Team Member

  • Operation
    Zain Jordan
  • Division
    Enterprise Business
  • Location
    Jordan - Amman
  • Closing Date
    04-Jul-2024
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.
About the Role

We are looking for a highly motivated and passionate candidate to be Crafting and executing marketing strategies tailored to the Enterprise Marketing segment, focusing on customer retention, acquisition, and value extraction for ICT products in addition to conducting comprehensive market and competitor intelligence activities, researching new offerings from international telecommunication firms, facilitating the development of new products and services, creating marketing collateral, providing training sessions, managing tenders and RFP requests, nurturing relationships with vendors and partners.

Main Responsibilities, will include but will not be limited to:

  • Performing market and competitor intelligence activities as well as forecasting analysis in collaboration with Pricing and Business Intelligence function, collecting data about market segments preferences, demands and penetration strategies…etc., in addition to researching and analyzing competitors’ products, services and offers to understand Zain’s position related to the business marketing segment.

  • Researching and acquiring insights about new products, services and offers developed by international counterparts in the telecommunication sector and suggesting similar initiatives that can boost revenues.

  • Soliciting customer feedback and requirements in business marketing segment from customer care, simulation and sales departments, as well as other external sources, and subsequently utilizing customer’s feedback in improving products and service levels and ensure customer satisfaction.

  • Suggesting and presenting new ideas for products, services, and initiatives that will decrease churn, maintain customer retention, increase customer acquisition and increase revenues.

  • Assisting in developing concepts for new products, services and offers’ initiatives, which include a description of its characteristics and requirements, and subsequently communicating them to concerned parties.

  • Participate in preparing financial business models for new products which include the analysis of financial aspects such as breakeven points, expected revenue, marketing costs and others, in collaboration with the Pricing Team.

  • Assisting in translating the advertisement requirements to MARCOM team clarifying targeted customers for the new product/ service, selection of advertisement and media channels, material…etc.

  • Providing sales and customer care with support, training, and direction in matters regarding the Zain’s business marketing products and services.

  • Supporting in contacting, visiting clients, partners and soliciting feedback about project’s performance, results, issues, and concerns, and accordingly communicate client’s feedback with all concerned functions/ departments to ensure customer satisfaction.

  • Monitoring the Key Performance Indicators (KPIs) periodically, and developing periodic reports which include KPI results, sales, revenue, churn, gap analysis for targets and results…etc.

  • Aiding in developing proposals/ tenders as response to Requests for Tenders (RFT) issued by private and public clients as well as ensuring deliverance in a timely manner.

  • Performing other duties related to the job as assigned by the direct supervisor.

What We Need From You

To be shortlisted for this position, you will need to comply with all of the below requirements:

Holds a bachelor’s degree in marketing, Telecommunications, computer science or a related field.

Preferred: 2 years of relevant experience.

We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees.

If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

1. Resume/CV