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ZAIN1062 - Sales Support System Operation Coordinator

  • Operation
    Zain Iraq
  • Division
  • Location
    Iraq - Baghdad
  • Closing Date
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.
Role Purpose

Zain Iraq is actively recruiting to hire a Sales Support System Operation Coordinator responsible for providing reports and summarized details to Indirect Sales management /  sales team to improve their daily operations and to control the market share beside ensuring their target achievement and monitor other competitor activities and market gap.

  • Understand Sales Support strategy, and plans and participate in the achievement of objectives and targets.

  • Implement Sales Support policies and procedures in order to ensure the fulfilment of organizational requirements whilst delivering high-quality services.

  • Sales Monitoring Reports (KPIs and Dashboards) creation.

  • Ensure data accuracy and integrity by developing and implementing data quality checks.

  • Improve data modelling and analysis.

  • Optimize data analytics processes to improve the efficiency and accuracy of results.

  • Managing sales reports for SIM cards, vouchers recharge and data device activations.

  • Design, develop, and maintain KPIs and dashboards to monitor and track sales performance.

  • Regularly generate reports that provide insights into sales activities and outcomes

  • Implement data quality checks to ensure reliable and accurate information is used for decision-making

  • Monitor and analyze sales trends and performance metrics for these products.

  • Perform detailed data analysis and modelling using Excel.

  • Manage and manipulate databases using Access.

  • Create and deliver impactful presentations of data findings using PowerPoint

  • Write comprehensive reports summarizing data analysis results.

Education, Experience and Competencies


  • Bachelor’s degree in computer science or equivalent.


  • A minimum of 2 years of relevant experience with at least 1 year in a similar role



  • Serving our customers

  • Achievement Driven

  • Teamwork

  • Information Seeking

  • Problem Solving and Creativity

  • Relationship Building

  • Initiative


  • Financial Management

  • Oral and Written Communication

  • Managing Information

  • Problem-solving skills

  • Project Management

  • Business Case Analysis

DEI  Competency

  •  Courage to Engage

  • Addressing Bias

  • Allyship

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

1. Resume/CV