Role Purpose

Zain Iraq is actively recruiting to hire a Sales Support System Operation Coordinator responsible for providing reports and summarized details to Indirect Sales management /  sales team to improve their daily operations and to control the market share beside ensuring their target achievement and monitor other competitor activities and market gap.

Responsibilities

• Understand Sales Support strategy, and plans and participate in the achievement of objectives and targets.

• Implement Sales Support policies and procedures in order to ensure the fulfilment of organizational requirements whilst delivering high-quality services.

• Sales Monitoring Reports (KPIs and Dashboards) creation.

• Ensure data accuracy and integrity by developing and implementing data quality checks.

• Improve data modelling and analysis.

• Optimize data analytics processes to improve the efficiency and accuracy of results.

• Managing sales reports for SIM cards, vouchers recharge and data device activations.

• Design, develop, and maintain KPIs and dashboards to monitor and track sales performance.

• Regularly generate reports that provide insights into sales activities and outcomes

• Implement data quality checks to ensure reliable and accurate information is used for decision-making

• Monitor and analyze sales trends and performance metrics for these products.

• Perform detailed data analysis and modelling using Excel.

• Manage and manipulate databases using Access.

• Create and deliver impactful presentations of data findings using PowerPoint

• Write comprehensive reports summarizing data analysis results.

Education, Experience and Competencies

Education

• Bachelor’s degree in computer science or equivalent.

Experience

• A minimum of 2 years of relevant experience with at least 1 year in a similar role

Competencies

 Behavioral

• Serving our customers

• Achievement Driven

• Teamwork

• Information Seeking

• Problem Solving and Creativity

• Relationship Building

• Initiative

Technical

• Financial Management

• Oral and Written Communication

• Managing Information

• Problem-solving skills

• Project Management

• Business Case Analysis

DEI  Competency

•  Courage to Engage

• Addressing Bias

• Allyship