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ZAIN1019 - Zain Youth - Call Center

  • Operation
    Zain Bahrain
  • Division
    Customer Care
  • Location
    Bahrain - Manama
  • Closing Date
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.
About the Role

Job Purpose:

  • To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.

Main Responsibilities & Duties:

  • Answer inbound calls to assist customers who have specific inquiries.

  • Build customer’s trust in the services and products offered by Zain.

  • Provide personalized customer service of the highest level.

  • Ability to treat people with respect under all circumstances, instill trust in others beside upon the values of the organization.

  • Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.

  • Ability to work as part of a team- to achieve performance metrics.

  • Assist customers with all issues and escalate them to management appropriately.

  • Update job knowledge by studying new product descriptions; participating in educational opportunities.

  • Identify areas of improvement in complaints and service requests handling processes applied at all touch points.

  • Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.

  • Performs any other related duties as assigned or needed.

Core Competencies
  • Understanding Individual Differences of Customers.

  • Good Verbal Communication (Well Spoken-Clear Voice-High Volume Good use of Tone).

  • A sound knowledge of telephone etiquette.

  • Listening Skills (Ask the right questions- Listen carefully and take note of the client’s individual need).

  • Language Abilities (English – Arabic) - Urdu is a plus.

  • Computer Skills (Microsoft Office Basic).

  • Effectiveness of customer retention.

  • Effectiveness of issue resolution/decision making/change control and risk management.

Qualifications and Experience
  • University student (2nd year and above).

  • Experience is a plus.

  • Able to full time on shift basis.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

1. Resume/CV