Zain Jordan is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your daily tasks will be:

 -Providing technical assistance to customers subscribed to Enterprise, Broadband, ETTH, FTTH and Hosting services

- Providing assistance concerning billing and service terms and procedures to customers

- Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.

- Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.

- Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.

- Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.

The suitable candidate should fit the below requirements:
- 0-3 years’ experience in a related field
- Holding a Bachelor’s degree of one of the below majors:

• Computer engineering

• Telecommunication Engineering

• Communication Engineering

• Computer Information System

• Computer System

• Networking

• Software Engineering

 Soft Skills:

• Customer Oriented.

• Excellent Communication skills.

• Excellent Teamwork skills.

• Works under pressure.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or are deaf) and need us to make any adjustments, changes or do anything differently during the recruitment process, please let us know through the application form.

Workplace adjustments will be made on a case-by-case basis, but some (non-exhaustive) examples include:

• Providing extra time in assessments and interviews.

• Providing communication support such as a sign language interpreter during the interview.

• Providing interview questions in advance to the interview -this will only be considered as a reasonable accommodation for specific and verified individual requirements.

• Holding the interview/assessment in an accessible building.

• Holding interviews in different formats, such as over the phone or via a video call.