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ZAIN1009 - Call Center Technical Agent - ISP (Part-time)

  • Operation
    Zain Jordan
  • Division
    Commercial
  • Location
    Jordan - Amman
  • Closing Date
    04-Jun-2024
About Zain
Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.
About the Role

Zain Jordan is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your daily tasks will be:

 -
Providing technical assistance to customers subscribed to Enterprise, Broadband, ETTH, FTTH and Hosting services

- Providing assistance concerning billing and service terms and procedures to customers

- Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.

- Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.

- Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.

- Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.

What We Need From You

The suitable candidate should fit the below requirements:
- 0-3 years’ experience in a related field
- Holding a Bachelor’s degree of one of the below majors:

  • Computer engineering

  • Telecommunication Engineering

  • Communication Engineering

  • Computer Information System

  • Computer System

  • Networking

  • Software Engineering

 Soft Skills:

  • Customer Oriented.

  • Excellent Communication skills.

  • Excellent Teamwork skills.

  • Works under pressure.

About Us

We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees. 
If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

1. Resume/CV