Job Description

Business Excellence Team Member

  • Amman


We are looking for a motivated and passionate candidate to be part of our Governance, Risk, and Compliance team as a "Business Excellence Professional", this role requires designing, improving, and monitoring business processes and participating in performance enhancement activities as well as improvement projects within various areas in the organization to achieve excellence, in line with the company’s strategic goals and objectives.

Main Duties:
  • Participating in scheduled internal reviews on current processes, policies, and procedures, along with business owners and related parties to achieve operational excellence across the company and increase customers satisfaction.
  • Designing procedures and policies for new areas or functions based on best practices and international benchmarks, taking into consideration Zain’s internal guidelines, Zain Group’s mandated processes and applicable Jordanian laws and regulations.
  • Defining and mapping our current processes and then creating a future map after applying re-engineering and optimization techniques, through utilizing the QMS system available.
  • Exploring digitization opportunities as an enhancement arm to the processes through the different automation platforms (Workflow Automation, Robotics Process Automation, Artificial Intelligence…) or proposing tools/systems to replace the manual work.
  • Monitoring key performance indicators (KPIs) of Zain’s key processes and reporting inadequate progression; in order to achieve and sustain excellence.
  • Handling Improvement projects in various areas as assigned by direct Manager, with an aim to solve problems, cut cost, improve process efficiency, assign adequate process roles and responsibilities.

What Do You Need to Qualify

Our ideal candidate
  • Holds a bachelor’s degree in Industrial Engineering or Business Information Systems (BIS) or a related field.
  • 1 to 3 years of relevant experience.
  • Excellent English verbal and writing skills.

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000, providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.

Job Overview

  • Operations:

    Zain Jordan

  • Location:


  • Contract Type:

    Full Time Employee