Job Description

Technology PMO Specialist

  • Khartoum


Department/Section: Technology Strategy and PMO
Job Title: Technology PMO Specialist
Reports to: Technology PMO Team Leader
Job Purpose:
Accountable to Technology PMO in managing and driving PMO governance and practices by leading Technology projects throughout its execution and handover to operations and change requests and enhancing this process. Managing complete PMO cycle to track projects value realization according to Zain strategic goals.
Key Tasks/Accountabilities:
  • Support in PMO functions including but not limited to tools, governance, methodology, processes, leading practice references and lessons learned experiences, to projects across all practices.
  • Manage projects and track their alignment to Zain strategic objectives.
  • Handle projects program process and committee to ensure end to end project delivery and value realization.
  • Monitor and ensure proper and effective control of the projects is in place throughout the project lifecycle from the project planning until handover, project closure phase and Operation.
  • Drive Zain Technology projects with more agile methodology to accommodate the new digital services.
  • Prepare for and interact with Other Zain SD PMO teams and relevant Group committees on strategic / large projects and provide feedback and continuous update.
  • Support project managers and stakeholders (e.g., Tech Planning & Dev., BU PMO, vendor(s)) and coordinate delivery within scope, timeline, and budget.
  • Lead key project milestones / stage gates and conduct required preparations to facilitate necessary approvals for key technical design deliverables: HLD, LLD and key technical implementation deliverables: proposed project build, technical and business acceptance test results, deployment / go-live.
  • Lead projects’ interdependencies and resolve / escalate resource conflicts when needed.
  • Support and maintain the changes on existing projects such as enhancements, expansions, other scope changes
  • Lead projects’ procedures and documentations – such as project initiation charters, status report templates, Incidents Reports, and risk & issue logs…etc.
  • Create consistent visibility on status of strategic and other high priority projects.
  • Quarterly and annual projects insights and reporting.
  • Drive actions from projects performance reports based on feedback from program managers and provide feedback to projects stakeholders.
  • Proactively alert and raise the expected shortfalls or delays.
  • Manage all project risks and issues, activate mitigation plans as necessary, and escalate major threats to relevant stakeholders – within Technology or other BUs, to Group / Strategic Review committee, and / or to external stakeholders such as vendors and contractors.
  • Maintain compliance to quality, security, risk standards, policies and procedures
  • Maintain post-project reviews and follow-ups to measure project success.
  • Act as the projects’ information hub and standards custodian.
  • Drive Initiatives to improve PMO function and Projects Delivery.

Typical Performance Measures:
  • Projects/Program Delivery.
  • Annual/Quarter projects reporting and progress.
  • Adoption of proven methodologies for project management and continuous improvement for projects.
  • Agile projects methodology adoption.
  • Effectiveness of issue resolution/decision making/change control and risk management.
  • Delivery of projects outcomes to agreed quality standards and deadlines

  • Reports to Technology PMO Team Leader
  • Liaise and communicate with internal departments (all Technology teams in addition to Strategy, Commercial, Digital Service, Customer Care and Finance).
  • Liaise and communicate with external entities (Zain Group and vendors)

What Do You Need to Qualify


  • Mobile Telecommunications or IT background is mandatory.
  • Professional qualification preferred BSc in Electrical and Electronic Engineering /Telecommunications etc.
  • 3+ years of experience in Mobile Telecommunication/IT industries.
  • PMP or other Project management certification is preferred.
  • Professional certifications (eTOM, RMP, ITIL, and 6 SIGMA) is a bonus or any Business Analysis certificate.
  • Scrum or DevOps framework certification or any agile framework is highly preferred.
  • Familiar with application/SW development through agile methodology (Scrum)
  • Possess strong cross group negotiation and conflict management skills
  • In-depth knowledge of project management tools and methodologies.
  • Agile framework understanding.
  • Broad understanding of the Mobile Telecomm/IT industry.
  • In-depth understanding of the Sudan market and Zain SD business strategy, goals and competitive environment.
  • Understanding of the relevant regulatory, legal and other contextual factors impacting on the successful management of Technology projects within the Sudan market.
  • Knowledge of managing large teams in multiple work streams.
  • Managing and delivering large scale and complex technology programs.
  • Highly developed communication, presentation and reporting skills (verbal and written)
  • Cooperative/collaborative interchange with internal customers and external suppliers and vendors.
  • Leadership/ management skills within a matrix management environment.
  • Conflict handling and resolution skills.
  • Ability to identify business issues and develop projects risk mitigation strategies.
  • Agility skills of project management.
  • Decision making and risk management
  • Customer orientation
  • Team work and leadership
  • Professional development
  • Problem solving
  • Process excellence
  • Results orientation
Key Behaviours for Success:
  • Outcome focused through people core values.
  • Business and strategy oriented mind.
  • Investigative/Diagnostics/reflective practicing.
  • Culture sensitivity consideration for projects interaction.
  • Concern for standardizing aspects.
  • Being Collaborative.
  • Resilience and Self- management and role model.
  • Agile behavioural approach.

About Us

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit

Job Overview

  • Operations:

    Zain SD

  • Location:


  • Contract Type:

    Full Time Employee