Job Description

CVM Campaigns Management Team Member

  • Amman


Are you committed to excellence and innovation? and do you enjoy analyzing data? If yes, then apply and be part of our wonderful family at Zain as a CVM Campaigns Management Team Member to get an exceptional career in a work environment where everyone knows the value of a healthy work-life balance.

About The Role

You’ll be responsible for building commercial campaigns over CMS platform, aiming to prolong customer life cycle, increase ARPU and revenues through conducting in-depth analysis to identify potential customer segments and execute targeted campaigns.

Main Duties
  • Monitor campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness in achieving the target.
  • Work on campaign designs from ideation, planning, designing, execution and post-analysis perspectives on digital and traditional channels.
  • Analyzing and evaluating customer usage behaviour patterns and insights regarding what drives more value and loyalty, with an objective to acquire, grow and retain more customers to enrich the commercial roadmap monthly.
  • Work on multiple campaigns and real-time campaigns that align with Zain’s strategy by using traditional channels such as SMS, IVR, USSD, and more digitally enabled channels like app push notifications, dynamic landing pages, and emails through campaigns management systems.
  • Work closely with the pricing team with needed information to build business cases for new or re-run CVM campaigns, which help track the incremental CVM revenues.
  • Initiate customer insight and market research for CVM activities by enriching the roadmap by following the current guidelines and procedures.

What’s in it for you?

You’ll be part of an equal, diverse, and comprehensive culture as we inspire a radiant and flexible work environment, equal job opportunities, job security, work-life balance, and development. Therefore, our diverse and inclusive culture ensures that our employees are equal, engaged, satisfied and heading towards accomplishing their careers and goals.

What Do You Need to Qualify

Our Ideal Candidate
  • Holds a Bachelor’s degree in Marketing, Business Administration, Industrial Engineer or any related field.
  • 0-3 years of experience
  • Excellent Knowledge using Microsoft Office
  • Good knowledge using PowerBI
  • Excellent English verbal & writing skills

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000, providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.

Job Overview

  • Operations:

    Zain Jordan

  • Location:


  • Contract Type:

    Full Time Employee