We are looking for a highly motivated and passionate candidate to be part of Zain's Engineering department that will be responsible for Operating and maintaining Zain’s Charging System platforms and ensure system availability. Also,
recommending new initiatives in addition to resolving fraud-related issues and revenue assurance
discrepancies and generating different statistics and KPIs to maintain the performance of the systems.Main Responsibilities, will include but will not be limited to:
- Operate Charging System platforms including the Provisioning system, Voucher System, OCC…etc.
- Follow DevOps global standards and apply them to automate repetitive work processes.
- Monitor Charging System license/capacity and the associated platforms.
- Collaborate with the Marketing function to implement and deploy new changes related to Business configuration and to ensure the functionality of related operations.
- Handle systems operations and resolve any problems that may arise.
- Follow-up on customer’s problems and complaints. Handle any fraud-related issues or revenue assurance discrepancies and contribute to the fraud-prevention measures.
- Implement systems changes in the production environment in accordance with the change management process
- Monitor Charging Systems’ KPIs and report any anomalies.