Job Description

DevOps & Charging System Engineer Team Member

  • Amman


We are looking for a highly motivated and passionate candidate to be part of Zain's Engineering department that will be responsible for Operating and maintaining Zain’s Charging System platforms and ensure system availability. Also,
recommending new initiatives in addition to resolving fraud-related issues and revenue assurance
discrepancies and generating different statistics and KPIs to maintain the performance of the systems.

Main Responsibilities, will include but will not be limited to:
  • Operate Charging System platforms including the Provisioning system, Voucher System, OCC…etc.
  • Follow DevOps global standards and apply them to automate repetitive work processes.
  • Monitor Charging System license/capacity and the associated platforms.
  • Collaborate with the Marketing function to implement and deploy new changes related to Business configuration and to ensure the functionality of related operations.
  • Handle systems operations and resolve any problems that may arise.
  • Follow-up on customer’s problems and complaints. Handle any fraud-related issues or revenue assurance discrepancies and contribute to the fraud-prevention measures.
  • Implement systems changes in the production environment in accordance with the change management process
  • Monitor Charging Systems’ KPIs and report any anomalies.

What Do You Need to Qualify

Qualifications and Education Requirements:
  • Holds a Bachelor's degree in Information Technology or any related field
  • 0 to 2 years of relevant experience

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.

Job Overview

  • Operations:

    Zain Jordan

  • Location:


  • Contract Type:

    Full Time Employee