Job Description

Electronic Services Specialist

  • Khartoum


Division:SDSJob Code:
Department/Section:Digital ServicesJob Level:Entry
Position Title:Electronic Services SpecialistJob Hierarchy:
Job Title:Electronic Services SpecialistLocation:Head Office
Reports to:Electronic Services Team Leader
Job Specifications
Job Purpose:
Job Code:
Key tasks &; Responsibilities:
  • Identify/create business opportunities related to Digital transformation, innovation & Electronic services.
  • Develop business case as required & Prepare annual budget/forecast and business plan for all electronic services and products.
  • Follow up on project implementation seeking closure, and oversee the design and implementation of electronic services.
  • Managing the contracts and relationship with supplier the way best serve the business.
  • Develop and manage electronic services and products lifecycles.
  • Benchmark e-services solutions with the others in the market place.
  • Produce periodical KPI reports, and as other reports that support decision making.
  • Support directly achieving the targets, engaging with customers for proposals and business opportunities development, in coordination with corporate sales units.
  • Drive standardized processes to increase e-services projects success level, improve transparency, and ensure effective resource allocation.
  • Ensure compliance with all applicable policies & regulatory requirements in information security.
Job Code:
Typical Performance Measures:
Job Code:

What Do You Need to Qualify

Personal Specifications
  • B.S.c. in Information Technology, Electrical & Electronics Engineering or any related field.
  • MSc/ MBA or any professional certification is an advantage.
  • Mobile Telecom or IT, Digital services background.
  • Business Development experience and knowledge is an advantage.
  • Previous experience of PM is mandatory.
  • 2-3 years of experience in product development/management, business analysis, marketing or any relevant field
  • Knowledge of digital technologies (cloud, Block chain, AI, etc..).
  • Experience in developing functional and non-functional requirements
  • Experience working closely with team members during development and product launch
  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
Experience:Min 2 years
  • Ability to explore, analyze and utilize various software platforms from an end user perspective
  • Ability to work independently and jointly in unstructured environments in a self-directed way
  • Ability to take a leadership role on projects
- Must have the ability to understand customer needs and turn them into technical and system requirements.

- Must have very good presentation skills

-Understanding of Technology & Commercial road map.

- Must have strong interpersonal abilities and should like to work with many different people

- Experience in a pressurized working environment with the ability to resolve unexpected conflicting demands in a rapidly changing environment

- Suitability as a role model, self-motivated and a team player

- Must demonstrate the ability to do multi-tasks while be able to produce accurate documents and reports for management

Key Behaviors for Success:

About Us

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit

Job Overview

  • Operations:

    Zain SD

  • Location:


  • Contract Type:

    Full Time Employee