Job Description

Traffic Management & Routing Specialist

  • Khartoum


Department/Section: Carriers Relations & Regulatory
Job Title: Traffic Management & Routing Specialist
Reports to: Interconnect & Carriers Relations Team Leader
Job Purpose:
The Traffic management & routing Specialist is accountable to the Carriers Relations Team Leader, for commercial and administrative support that contributes to the department’s objectives of being effective and efficient in Managing traffic and routing , and delivery of Zain, objectives
Key Tasks/Accountabilities
  • Handling updates and verification of International traffic rate lists from all interconnect partners.
  • Assure communication and implementation of rate lists in the interconnect systems in coordination with IT dept.
  • Manage the routing tables efficiently and effectively, this includes but not limited to; selection of least cost routes, carrying on efficiency tests, and validity of routing… etc to assure average cost KPI’s.
  • Handling the testing and corrective actions of international Traffic quality.
  • Generate international traffic periodic analytical reports.
  • Documentation of all testing reports, routing tables and trouble tickets.
  • Handling documentation of the interconnect and leased lines :Contracts , ,service orders , tracking sheets …etc
  • Assure the required coordination with the concerned for related issues.
  • Ensure compliance with all applicable policies & regular requirements on information Security.
  • Dealing with spam/fraud destinations in coordinate with the Revenue Assurance team
  • Handling new projects (new interconnection projects / system projects)
  • Add-Hoc reports
  • Analysis reports
  • Incident reports
  • Solving the customers outgoing calls complains with the concern partner
  • Working closely with the different carriers to find attractive rates
  • Specialist role – 3 years relevant professional experience
  • Accountable for Routing & Traffic management efficiency, Avg. Cost /min costs & quality .
  • Provide analysis of international traffic patterns

What Do You Need to Qualify


  • B.Sc. Of Telecom engineering, Economics , Business administration or Statistics.
  • Demonstrable Telecommunication market knowledge and commercial acumen; and have spent significant time in the Telecom Operators in the same / related roles.
  • Excellent command in written and spoken English.
  • Carriers and Telecom whole sales understanding will be an advantage.
  • Ability to communicate in Arabic & English is Mandatory.
  • Excellent Microsoft office skills.
  • Business planning and forecasting
  • MBA will be an advantage

  • Well understanding for Wholesale Business
  • Establish and maintain sound working relationships with stake holders and other Teleco.
  • In-depth understanding of the Sudan market and ZAIN business strategy, goals and competitive environment
  • High analytical skill
  • In-depth knowledge of financial systems and procedures
  • Relevant IT understanding

  • Highly developed communication & Negotiation skills
  • Excellent team player
  • Presentation skills
  • Highly developed reporting skills (verbal and written)
  • Planning and organising skills
  • Ability to build excellent relationships with internal departments and external operators/carriers

Key Behaviours for Success
  • Team-worker
  • Effective and speedy decision making
  • Communication, both oral and written in local language and business English
  • Sound business acumen, demonstrates empathy with operation/line issues
  • Builds good working relationships quickly
  • Self starter, able to use own initiative
  • Adherence to company policies and procedures and remains objective with local/cultural issues.
  • Tenacity
  • Strategic thinker
  • Conceptual thinker
  • Analytical thinker
  • Tolerance of Ambiguity
  • Concern for impact
  • Strategic influencer
  • Situational sensitive
  • Results focused
  • Seeks critical information

About Us

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit

Job Overview

  • Operations:

    Zain SD

  • Location:


  • Contract Type:

    Full Time Employee