Job Description

Corporate Social Responsibility Coordinator

  • Khartoum


Department/Section: Corporate Communication/ CS
Job Title: Corporate social Responsibility Coordinator
Reports to: CS Team leader

Job Purpose:
To support the CS management in developing appropriate CS strategies and to identify and execute CSR projects, impacts
Implementation of Zain Corporate Sustainability & social responsibility Office and in field activities. Follow-up with NGOs GOs and Internal stakeholders on the CS Opportunities and programs. Support CS Management in developing the needed reports and plans by providing the accurate needed data

Key accountabilities and Tasks:
  • Implementations of CSR project and follow up with CS Team on required actions.
  • .Support CS section in managing NGOs stakeholders
  • Liaise with Media communication department in the development of media plans, artworks Internal and External communications for CSR projects
  • Support SC TL in Conducting the required Surveys to measure community satisfaction, reach, and return on investment, shared value in coordination with market research and customer experience teams.
  • Provide Monthly schedule of social media Content on CSR related topics in coordination with social media team.
  • Measures the CSR project output and impact and assist in developing measurement methods.
  • Follow-up the development in project implementation and execution.
  • Identify the critical success factors for implementation of CSR projects.
  • Develop and establish suitable program monitoring frame work.
  • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision.
  • Ensure compliance with all applicable policies & regulatory requirements in information security.
  • Insure Zain staff are aware of the SDGs and how the company is serving them
  • Insure Zain is tapping regions with annual CSR activities and willingness to travel and support on ground

Typical Performance Measures:
  • Minimum 2-3 in relevant experience
  • CSR Projects Impact
  • Department Efficiency, delivering best of initiatives and projects.
  • Delivery of projects according to agreed quality standards.
  • follow policies and company set strategy.
  • Team work and resource management skills to meet the department targets.
  • Coordinated plans to support the expanding demands of community.
  • Coordinate with corporate communication teams for implementation and communication plans.
  • Coordination with different internal and external stakeholders
  • Responsible for company assets such as vehicles, IT equipment and PC’s.

What Do You Need to Qualify

  • Bachelor’s Degree,( Economics, Business administration ,rural development ,Mass Communication, Communications Marketing or Social Sciences are preferred)
  • Experience desired in project management, MS Office, Excel, and PowerPoint.
  • Demonstrated agility in cross functional collaboration and communications, influencing and impact, and internal and external relationship management to support sustainability goals, partnerships, and initiatives.
  • Minimum 2-3 years of experience in CSR, Sustainability, and NGOs.
Key Behaviours for Success:
  • Dedication
  • Lead by example
  • Mentoring
  • Accountability
  • Developing self/ self-direct learning
  • Cross Cultural Sensitivity
  • Analytical thinking.
  • Drive for results

  • Know-how of CSR and sustainability practices and measurement methods .
  • Good understanding of the Sudan community needs and Zain SD business, strategy for better shared value creation.
  • Understanding of best practices of change management and processes
  • Broad understanding of the Mobile Telecom industry practices and market dynamics,, ICT and connectivity.

  • SDGs Awareness
  • Ability to build relationships and dealing with people is the most crucial one.
  • Ability of make alignment with strategies
  • Cooperative/collaborative interchange with internal and external partners and stakeholders.
  • Leadership/management skills within a matrix management environment
  • Conflict handling and resolution skills
  • Highly developed documentation and reporting skills (verbal and written) in both Arabic & English.
  • Excellent presentation skills
  • Analytical Thinking and Problem Solving
  • Investigative/Diagnostics approaches
  • Planning and organized

About Us

The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit

Job Overview

  • Operations:

    Zain SD

  • Location:


  • Contract Type:

    Full Time Employee