Job Description

Training and Development Specialist

  • Khartoum


Department/Section: Training & Development / Human Resource
Job Title: Training and Development Specialist
Reports to: Training & Development Team Leader
Job Purpose:

Ensures that all staff got the appropriate know how and skills to fill their performance gap.
Responsible for the planning, set up and execution of internal and external trainings program
To coordinate all activities pertained to staff training & development and ensure that they run smoothly and effectively. To support the T&D manager in the development and sustainable customer focused, high performance/high commitment environment.

Key Tasks/Accountabilities

1. Design and gather the training need analysis base on organizational, departmental and individual’s needs.

2. Planning, design and schedule training programs with end users base on the need analysis

3. Evaluate the effectiveness of trainings using standard evaluation model and analyze results base on the evaluation level.

4. Executes and deliver the internal trainings plan as per the schedule, curriculum, and target group

5. Design & Creation of training materials (handouts, leaflets,) according to the need and requirements of the different training sections.

6. Conduct assessment test for retail, CC and COR staff to raise the P&S knowledge on monthly and quarterly basis and conduct refreshment session base on test results to fill the knowledge performance gap.

7. prepare FAQ after sessions and to communicate them to all audience.

8. Ensure development of appropriate training materials in support of the institutional training effort in co-operation with training providers if and when appropriate.

9. Select and evaluate training vendors after each training programs, monitor vendor’s performance base on training effectiveness

10. Monitor training budget and update clients with budget status

11. Provide and update clients with training status report

12. Coordinate external courses as well as overseas course with finance and departments

13. Participant on the OD’s initiatives in order to achieve sustainable customer focused, high performance/high commitment environment.

Typical Performance Measures:
  • Quality of execution of Training policies and processes, including timely delivery within budget
  • Quality and effectiveness of coordinated Training efforts
  • Satisfaction of internal customers (Training Feedback)
  • Growth in workforce capability/commitment level to meet business needs
  • Accuracy of reporting
  • Quality of Team Contribution

  • Specialist role – 2 years relevant professional experience
  • Coordination of activities to support the implementation of the Annual Training Plan
  • Responsible for effective execution of Training Plan
  • Coordinate Training strategies, policies and processes

What Do You Need to Qualify


  • Educated to Degree level
  • Relevant Professional HR/Business qualification mandatory
  • Minimum 2 years previous experience of HR coordination role in a private sector organisation mandatory
  • Ability to communicate in Arabic and English is mandatory

  • Knowledge of Training Strategy and how to implement and coordinate Training plans
  • Understanding of the Sudan market and ZAIN business strategy, goals and competitive environment
  • Relevant IT understanding

  • Consultancy skills
  • Presentation skills
  • Able to persuade and influence at senior manager and employee levels
  • Leadership and management skills
  • Highly developed communication and reporting skills (verbal and written)
  • Organising skills
  • Highly developed skills in use of relevant IT packages including Excel. Word, PowerPoint etc.
  • Ability to build excellent relationships with key stakeholders/customers
  • Influencing skills
  • Coaching skills

Key Behaviours for Success

  • Team-worker
  • Communication, both oral and written in local language and business English
  • Builds good working relationships quickly
  • Self starter, able to use own initiative
  • Able to travel and spend short periods of time away from home
  • Adherence to company policies and procedures and remains objective with local/cultural issues.
  • Tenacity

About Us

The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit

Job Overview

  • Operations:

    Zain SD

  • Location:


  • Contract Type:

    Full Time Employee