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Job Description

Business Intelligence  Specialist

  • Khartoum

Description

DDeliver periodic and ad-hoc reports and analysis, and provide development and support the Analytics platform which help business in tracking their KPI's and also help them to see the data in different perspective which help in decision making.
Key Tasks/Accountabilities:
  1. Develop and deliver periodic reports for different business department.
  2. Develop new data marts/models that serve different business area.
  3. Develop well defined business data model that meet all the business requirements.
  4. Develop and upgrade the existing dashboards to make sure they satisfy business requirements.
  5. Doing quality check on the data and check it with the normal trend, and check it across with other teams like Revenue Assurance, Quality and Big Data.
  6. Train the end user on the available self-service tools through conduction sessions and ensure they are utilizing the tool in the right way effectively.
  7. Work closely with Big Data team to ensure they implement the business rules in the existing data models, and they also capture all the data sources that is needed by business.
  8. Set a clear process to ensure the delivery of the reports, and also ensure it meet the agreed SLA.
  9. Ensure the process of work follow the standard process that sets by internal and external auditors.

Typical Performance Measures:
  • Effective team key worker.
  • Quality of relationships with internal customers.
  • All defined reports/KPIs are available on time with completed data.
  • Effectiveness of issue resolution/change control.
  • Delivery of outcomes to agreed quality standards and deadlines
  • Adaptability of work plans/resources in response to change
  • Consistency and Quality of the existing reports and the ad-hoc reports.
  • Responsible for company assets such as vehicles, IT equipment and PC’s

Dimensions:
  • Reports to Analytics team leader.
  • Responsible for company job related assets.
  • Adhering to the standard Processes.Key Tasks/Accountabilities:
    1. Develop and deliver periodic reports for different business department.
    2. Develop new data marts/models that serve different business area.
    3. Develop well defined business data model that meet all the business requirements.
    4. Develop and upgrade the existing dashboards to make sure they satisfy business requirements.
    5. Doing quality check on the data and check it with the normal trend, and check it across with other teams like Revenue Assurance, Quality and Big Data.
    6. Train the end user on the available self-service tools through conduction sessions and ensure they are utilizing the tool in the right way effectively.
    7. Work closely with Big Data team to ensure they implement the business rules in the existing data models, and they also capture all the data sources that is needed by business.
    8. Set a clear process to ensure the delivery of the reports, and also ensure it meet the agreed SLA.
    9. Ensure the process of work follow the standard process that sets by internal and external auditors.

    Typical Performance Measures:
    • Effective team key worker.
    • Quality of relationships with internal customers.
    • All defined reports/KPIs are available on time with completed data.
    • Effectiveness of issue resolution/change control.
    • Delivery of outcomes to agreed quality standards and deadlines
    • Adaptability of work plans/resources in response to change
    • Consistency and Quality of the existing reports and the ad-hoc reports.
    • Responsible for company assets such as vehicles, IT equipment and PC’s

    Dimensions:
    • Reports to Analytics team leader.
    • Responsible for company job related assets.
    • Adhering to the standard Processes.
    Qualifications/Experience:
    • BSC in Computer/IT or Computer science.
    • Previous experience RDBM and SQL (Big Data is desirable).
    • Data Modelling and statistic background desirable
    • 2+years’s relevant working experience in telecom BI and Analytics tools is desirable.

    Knowledge:
    • Good Knowledge of RDMS and SQL.
    • Statistic knowledge is desirable.
    • Knowledge statistics and programming languages, with a focus on machine learning and advanced analytics (such as R, Python, and Scala) is desirable.
    • Understanding the standard Data model schemas (Star Schema).
    • Familiar of different data visualization tools (Power BI ,Tableau ,...etc.) is desirable.
    • A collaborative spirit and the ability to communicate complex ideas effectively to both colleagues and clients
    • Excellent problem-solving skills and the ability to analyse issues, identify causes, and recommend solutions quickly.

    Skills:
    • Ability to interpret and apply best practice methods/processes
    • Excellent innumeracy and analytical skills
    • Management of external suppliers and software/hardware vendors
    • Conflict handling and resolution skills
    • Change management
    • Highly developed communication and reporting skills (verbal and written) in both Arabic and English
    • Ability to impart knowledge to others in a 1-2-1 and 1-2-many environment

    Key Behaviours for Success:
    • Analytical Thinking and Problem Solving
    • Creative thinker
    • Forward Planning
    • Results Drive
    • Concern for Standards/Efficiency
    • Being Collaborative
    • Tenacity, Resilience and Self Management

What Do You Need to Qualify

Qualifications/Experience:
  • BSC in Computer/IT or Computer science.
  • Previous experience RDBM and SQL (Big Data is desirable).
  • Data Modelling and statistic background desirable
  • 2+years’s relevant working experience in telecom BI and Analytics tools is desirable.

Knowledge:
  • Good Knowledge of RDMS and SQL.
  • Statistic knowledge is desirable.
  • Knowledge statistics and programming languages, with a focus on machine learning and advanced analytics (such as R, Python, and Scala) is desirable.
  • Understanding the standard Data model schemas (Star Schema).
  • Familiar of different data visualization tools (Power BI ,Tableau ,...etc.) is desirable.
  • A collaborative spirit and the ability to communicate complex ideas effectively to both colleagues and clients
  • Excellent problem-solving skills and the ability to analyse issues, identify causes, and recommend solutions quickly.

Skills:
  • Ability to interpret and apply best practice methods/processes
  • Excellent innumeracy and analytical skills
  • Management of external suppliers and software/hardware vendors
  • Conflict handling and resolution skills
  • Change management
  • Highly developed communication and reporting skills (verbal and written) in both Arabic and English
  • Ability to impart knowledge to others in a 1-2-1 and 1-2-many environment

About Us

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit www.sd.zain.com

Job Overview

  • Operations:

    Zain SD

  • Location:

    Khartoum

  • Contract Type:

    Full Time Employee