Job Description

Business Analyst

  • Manama


Zain Bahrain is actively recruiting for the role of Business Analyst. In this role, you will be Contribute to all Sales, Marketing & Customer Care related department enhancements by gathering and analyzing data, preparing reports, and introducing process and policy improvements throughout the reporting process.

Your responsibilities will also include, but not be limited to, the following:
  • Analyzing information related to Sales, Marketing & Customer care and providing insights.
  • Preparing Daily, Weekly and Monthly reports related to ( Retail Sales, Enterprise Sales & Customer Care) that includes sales report, monitoring, commissioning, inventory tracker reports and performance reports
  • Interpret data, analyze results using statistical techniques and provide reports.
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
  • Prepare technical reports by collecting, analyzing and summarizing information and trends
  • Work on report/dashboard automation to increase the efficiency of the team and minimize the manual work
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Identify, analyze, and interpret trends or patterns in complex data sets.
  • Locate and define new process improvement opportunities.
  • Support the data warehouse in identify and revise reporting requirements.
  • Implements new or modified reports/dashboards and assist with strategic decisions on new insights.
  • Analyze requirements and ensure that solutions meet the business requirements.
  • Monitor project progress by track activity; resolve problems; publish progress reports; recommend actions
  • Validate resource requirements and develop cost estimate models
  • Understand and communicate the financial and operational impact of any changes
  • Conduct insightful, ad hoc analysis to investigate ongoing or one-time operational issues.
  • Maintain an up-to-date knowledge of the business and marketing initiatives supported, primarily through interaction with the management and business users.
  • Perform any other duties as assigned or needed.

What Do You Need to Qualify

  • BS in Computer Science, Information Management, Mathematics, Economics or Statistics or any relative field of study.
  • 3-5 years of experience in business analysis or a relative field in telecom
  • Knowledge of statistics and experience use statistical packages for analyze datasets (Excel, SPSS, R, Python, Power BI, or similar reporting tools)
  • working knowledge with reporting and analyzing data from complex business systems or equivalent advanced degree.

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.

Job Overview

  • Operations:

    Zain Bahrain

  • Location:


  • Contract Type:

    Full Time Employee