ZAINJob description Department: PMO & Commercial Support Job title: Commercial Support Team Leader Reports to: PMO & Commercial Support Senior Manager
Responsible for managing all activities related to Commercial department process design, engineering, re-engineering and quality Checks to ensure these tasks and activities are well performed , up to date and in place in addition to managing QoS checks in accordance to best practices and business environment . Also responsible for all support activities in Audit internal or external (ISO), processes enhancement to comply with internal and external requirements.
Key tasks and responsibilities
With the help of the Commercial process Owners ensure the formation & improvement of new & existing processes & work instructions especially those related to the product life cycle, on regular basis and as per business changes.
Responsible With the help of the Commercial process Owners for processes design and improvement activities
With the help of the Commercial process Owners will perform audit activities across channels and processes.
Prepare the commercial Group/ ISO/internal/ Audit reports and ensure resolution to open issues within the agreed timeframes and ensure all evidences are available and submitted to IA or BE teams.
Perform activities related to monitoring and analyzing all commercial processes and their intersections with other department within commercial or outside commercial to ensure they are implemented and aligned.
Responsible for managing all contracts obligation deadlines & renewal.
Perform quality check for all commercial activities to ensure excellent quality of operations.
Work as a focal point for all activities among commercial department, I.e. Training, Head Count...etc.
Distribute & delegate work activities with team members.
Manage his/her team and conduct frequent coaching sessions.
Facilitate, motivate & solve work problems, and participate in the work of the team.
Manage, observe & relay the team members training needs.
What Do You Need to Qualify
Typical performance measures:
Quality of different project programs
Quality of doing presentations.
Quality and accuracy of reporting.
Quality of auditing processes & procedures.
Background and experience
Educated to Degree level.
MBA, PMP, CBAP, or relevant certificates in process and procedures and business analysis is preferred.
2 to 3 years’ experience in process engineering, re-engineering and QoS management is needed.
International management experience preferred.
Ability to communicate in Arabic and English is mandatory.
Relevant experience in channel audit and processes design and Managing QoS
Must be able to work to tight time scales.
Good understanding of the Sudan market and Zain business strategy, goals and competitive environment
Knowledge of current best practice market research methods and approaches
Relevant IT understanding
Mobile Telecommunications and product knowledge
Highly developed communication and reporting skills (verbal and written).
Skills in use of relevant IT packages including Excel, Word, Power Point etc.
Analytical & Systematic skills
Team work spirit
Highly developed negotiating skills.
Coaching & team building skills.
Key behaviors for success
Analytical thinking and problem solving
Intuitive & Speed
Focus on final goals & achievement
About Zain Sudan: The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit www.sd.zain.com