Job Description

Call Center Technical Agent - ISP (Part-time)

  • Amman


Zain Jordan is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.

Your daily tasks will be:

- Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services

- Providing assistance concerning billing and service terms and procedures to customers

- Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.

- Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.

- Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.

- Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.

- Performing other duties related to the job as assigned by the direct supervisor.

- Working Hours will be 6 to 8 hours / per day as a max.

What Do You Need to Qualify

The suitable candidate should fit the below requirements:
- 0-3 years’ experience in a related field
- Holding a Bachelor’s degree of one of the below majors:
  • Computer engineering
  • Telecommunication Engineering
  • Communication Engineering
  • Computer Information System
  • Computer System
  • Networking
  • Software Engineering

Soft Skills:

  • Customer Oriented.

  • Excellent Communication skills.

  • Excellent Team work skills.

  • Works under pressure.

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.

Job Overview

  • Operations:

    Zain Jordan

  • Location:


  • Contract Type:

    Part Time