Job Description

Churn Specialist HAC

  • Khartoum


Department/Section: Marketing
Job Title: Churn Specialist HAC
Reports to: Retention Team Leader HAC
Job Purpose:
Develop & execute ideas for HAC segment to reduce churn. Coordinate the marketing effort of these new products by performing the following duties.
Key Tasks/Accountabilities:
  1. Develop and execute HAC marketing plans and programs, both short and long range and coordinate at all stages with ENG, IT, FIN, Sales when it comes to all loyalty and retention products.
  2. Maintain the balance for value proposition for the HAC segment.
  3. Monitor success of retention products based on factors such as market appealing, serviceability, and VIP customer experience cost for HAC segment.
  4. Monitor monthly, quarterly and statistical reports against business targets for the specific offers & promotions.
  5. To create and develop internal and external awareness and offers/promotion to reduce churn.
  6. Responsible for Churn KPI for HAC
  7. Monitor competition in their churn prediction tactics and come up with execution plans.
  8. Continuously monitor overall market for loyalty, satisfaction, threats, recommendations etc.
  9. Identify HAC loyalty and churn issues at regional/local levels and rectify these issues for timely resolutions and co-ordinate with the other segment retention units.
  10. Coordinate efforts with the Customer Value Management team to ensure alignments.
  11. Responsible for the security, Confidentiality & Integrity, of all information assets within his/her responsibilities in accordance with the company’s Information Security Policies.

Typical Performance Measures:
  • Churn Reduction
  • Market Penetration
  • Revenue
  • Success of Product Launches - Achievement of Target Sales Projections

  • Specialist Marketing role – needs 2 years relevant experience
  • Contribution to development of Marketing Plan and processes

What Do You Need to Qualify


  • B.Sc in Economics or relevant field.
  • 2 years experience in business development.
  • Relevant professional Marketing/Business qualification essential
  • Having previous strong track record of success in major new product launches
  • Ability to speak and write Arabic and English essential
  • Good understanding of the Sudan market and Zain business strategy, goals and competitive environment
  • Knowledge of current best practice market research methods and approaches
  • Relevant IT understanding
  • Mobile Telecommunications and product knowledge
  • Highly developed communication and reporting skills (verbal and written)
  • Planning analysis skills
  • Highly developed skills in use of relevant IT packages including Excel, Access, Word, PowerPoint etc.
  • Design skills in research and evaluation
  • Influencing Skills
Key Behaviours for Success:
  • Commercial Awareness
  • Customer Orientation
  • Creativity
  • Analytical Thinking and Problem Solving
  • Forward Planning
  • Concern for Impact
  • Empathy
  • Being Collaborative/Team-Working

About Us

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit

Best Regards

Job Overview

  • Operations:

    Zain SD

  • Location:


  • Contract Type:

    Full Time Employee