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Job Description

Generation Z, Digital Analytics Trainee

  • Manama

Description

Job Purpose:
Responsibilities include the support in conducting full lifecycle analysis to include requirements, activities, and design. Support in developing analysis, reporting capabilities, monitor performance and quality control plans to identify improvements.

Main Responsibilities & Duties:

  • Ability to develop a strong understanding across all business-related functions.

  • Support in identifying, analyzing, and interpreting trends or patterns in complex digital data sets.

  • Support in locating and defining new process improvement opportunities withing data sets and business processes.

  • Support in establishing an integrated reporting framework identifying key growth metrics for different functions.

  • Ability to create and maintain cross-channel dashboards through use of data visualization tools.

  • Support in the integration of digital data with other data sources.

  • Share insights and reports to senior management and other internal stakeholders.

  • Ensure that analytics data is accurate and there is sufficient monitoring in place to spot issues.

  • Continually assess and audit web analytics effectiveness.

  • Support in implementing on-site analytics changes. Make scope changes, use processing rules, and create new classification rules.

  • Support in interpreting data, analyzing results using statistical techniques and provide ongoing reports

  • Acquire data from primary or secondary data sources and maintain databases/data systems

  • Coordinate tools for process management and ensure that cycle guidelines are adhered to.

  • Ability to develop, audit, and test campaigns in ways that optimize key performance indicators (KPIs)

  • Perform any other related duties as assigned or needed

What Do You Need to Qualify

Qualifications & Experience:


Competencies:

  • Ability to obtain, retain and effectively utilize knowledge of services available and customer service policies procedures and all necessary systems interfaces

  • Ability of Multitasking based on requirements.

  • Ability to work under pressure and stress.

  • Ability to combine and transform data to facilitate reporting and measurement, and communicate those results to a non-technical audience.

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

  • Adept at queries, report writing and presenting findings

  • Advance know-how of Excel and PowerPoint.

  • Analytical Thinking.

  • Attention to details and accuracy.

  • Presentation skills.

  • Understanding customers.

  • Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)

  • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 53 million active individual and business customers as of March 31, 2023.

Job Overview

  • Operations:

    Zain Bahrain

  • Location:

    Manama

  • Contract Type:

    Graduate Trainee