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Job Description

Flagship Consultant

  • Riyadh

Description

Purpose
  • The jobs in this level are responsible for maintaining effective relationships with current and potential customers, ensuring customer queries’ resolution and selling Zain products and services to meet customers needs and requirements.
Key Accountabilities
  • Implement Retail Sales policies and procedures
  • Carry out assigned activities in specified area with direct supervision
  • Interact with clients to introduce and sell Zain products in line with Retail sales plan and tactics in order to meet set individual sales/profit targets
  • Understand clients’ needs and assist them in selecting appropriate Zain’s products and services ensuring their satisfaction
  • Carry-out up-selling and cross-selling when possible to provide clients with complete packages and increase Zain’s revenue
  • Assist in resolving customers’ questions/issues and escalate complex cases to Senior Customer Consultants for efficient service delivery and timely resolution
  • Coordinate with Zain’s retail customers/clients and provide after sales services, in order to increase the revenue share of repeat customers
  • Provide products and services technical support to walk-in customers (i.e. mobile configuration, bundle usage, devices, etc.)
  • Capture unsolved customer problems/ issues, and escalate through Remedy system or hotline to ensure a concise resolution
  • Archive customer/client file accurately and make sure it is updated at all times to ensure compliance with set regulations and to facilitate future correspondences initiatives
  • Maintain the highest levels of Flagship/ Kiosk cleanliness and products display in order to reflect targeted look and feel and preserve Zain's image
  • Escalate shortages in products and marketing material for store replenishment in a timely manner to ensure business continuity
  • Liaise with other team members to build effective working relationships and identify synergies
  • Report any issues that may be of risk to the business, operations, systems or employees or any issues related to information security to Enterprise Risk and Information Security team
  • Support the Enterprise Risk and Information Security team in the risk mitigation process

What Do You Need to Qualify

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About Us

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Job Overview

  • Operations:

    Zain Saudi Arabia

  • Location:

    Riyadh

  • Contract Type:

    Annual Contract