Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your responsibilities will include but not be limited to:
Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
Providing product and service information to customers.
Promote Zain's products and services by understanding customer needs and interests, and providing them with the right offers that match those.
Troubleshoot service equipment issues.
Adhere to, and fulfill, individual and team performance metrics.
Degree and Experience
To be considered for the position, you will need to meet with all of the below requirements:
2 Years Diploma / Bachelor’s degree
0-3 years’ experience in a related field
Excellent Communication Skills (Speaking and Listening)
Excellent Problem-Solving Skills
High Drive for Achievement
Strong Knowledge of MS Office
Ability to work under pressure
Full Time Employee