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Job Description

Zain Youth: Call Center Trainee

  • Manama

Description

  • Achieving the target of port out & port in requests on daily basis.

  • Answering inbound calls to assist customers who have specific inquiries.

  • Building customer’s trust in the services and products offered by Zain.

  • Providing personalized customer service of the highest level.

  • Ability to treating people with respect under all circumstances, instill trust in others beside upon the values of the organization.

  • Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.

  • Following quality rules while resolving the ticket and calling the customer.

  • Handling all tickets timeously within as per SLA with clients.

  • Obtaining and evaluating all relevant information to handle product and service inquiries Ensuring customer service satisfaction through calls, reporting and visits to foster customer relationships.

  • Ensuring that all confidential information pertaining to company activities or individual is not disclosed or revealed to unauthorized person or agency.

  • Ensuring all tickets are resolved with the set KPIs and SLAs.

  • Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.

  • Assisting customers with all issues and escalate them to management appropriately.

  • Updating job knowledge by studying new product descriptions; participating in educational opportunities.

  • Identifying areas of improvement in complaints & service requests handling processes applied at all touch points.

  • Conveying practical feedback on customer experiences for all products and services to product owners for enhancement and development.

  • Performing any other related duties as assigned or needed.

What Do You Need to Qualify

  • University Students (2nd Year & Above).

  • Experience is a plus.

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.

Job Overview

  • Operations:

    Zain Bahrain

  • Location:

    Manama

  • Contract Type:

    Graduate Trainee