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Job Description

Customer Service Advisor (Call Center) - Al-Salt (Part-time)

  • Salt

Description

Job Summary:

We are looking for candidates to join our Commercial Support Department who will serve as the first point of contact between Zain and our loyal customers, and they will be assisting them in a professional manner that will reflect Zain values.

Responsibilities include, but are not limited to:

  • Handing a high volume of inbound calls and greeting customers courteously and professionally.
  • Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
  • Provide product and service information to our customers.
  • Promote Zain’s products and services by understanding customer needs and interests and providing them with the right offers that match those needs.
  • Troubleshoot service equipment issues.
  • Adhere to, and fulfil individual and team Performance Metrics.

What Do You Need to Qualify

To be shortlisted for the position, you will need to comply with all of the below requirements:
  • Must be resident in Al-Salt
  • Holding a Bachelor’s degree
  • 0-3 years experience in a related field
- Working Hours will be 6 to 8 hours/per day as a max.
- Work requires working on different shifts (Day and Night).

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000, providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.

We are proud to be an equal opportunity employer.

Job Overview

  • Operations:

    Zain Jordan

  • Location:

    Salt

  • Contract Type:

    Part Time