Job Description

Enterprise Performance Management

  • Kuwait City


Summary Role:
The Enterprise Performance Management Junior is responsible for supporting the performance management senior in driving B2B strategic objectives to drive commercial performance targets and analytics by regularly reviewing performance, quality, key KPI metrics, and aligning consensus across B2B business units.

  • Act as centralized source of commercial data and coordinate related inquiries across business units
  • Proactively identify areas of potential commercial improvement by running advanced analytics on data sets and raising findings to management in periodic catch ups
  • Support B2B seniors in proving or disproving given hypotheses by running analytical deep dives
  • Support and monitor the performance management approach
  • Manage commercial channels and record KPIs
  • Carry out statistical analysis and come up with actionable insights
  • Support the design of performance policies & set performance objectives
  • Identify core issues and propose solutions to performance barriers
  • Monitor channel performance and incentives and recommend finetunes where needed with the performance management senior
  • Monitor and maintain accurate and rich intelligence data sets
  • Develop, automate and circulate key sales scorecards and dashboards
  • Synthesize market landscape and trends by product line and feed back to relevant commercial teams
  • Deliver regular reports to performance management senior to drive strategic discussions and consensus alignment with management
  • Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
  • Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
  • Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities

What Do You Need to Qualify

  • Ability to communicate, present and influence all levels of the organization
  • Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management
  • Understanding of SQL, Python and Tableau
  • Experience and proficiency in excel modeling / data wrangling / manipulation (including proficiency with pivot tables, debugging model malfunctions, ability to develop VBA modeling solutions
  • Experience working independently across a cross-functional team
  • Experience answering big picture questions by framing the business question into an analytical plan and communicate to stakeholders
  • Ability to adapt to new digital technologies and trends remaining at the forefront of innovation
  • Solid understanding of the telecommunications industry
  • Strong problem-solving skills and ability to identify and frame key issues
  • Ability to identify, assess and manage risks
  • Strong organization and project management skills
Education Major:
Business statistics, computer science or a related field

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 5,000 providing a comprehensive range of mobile voice and data services to over 48.9 million active individual and business customers as of Sept 30, 2020.

Job Overview

  • Operations:

    Zain Kuwait

  • Location:

    Kuwait City

  • Contract Type:

    Full Time Employee