Job Description

Key Account Manager

  • Manama


The purpose of this job role is to generate, grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zain’s profitability.

What Do You Need to Qualify

Main Responsibilities & Duties:

  • Generate new revenues for Zain and gain penetration into new clients business.

  • Grow existing revenues for Zain and gain penetration into existing clients business.

  • Achieve individual and team monthly sales targets.

  • Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk.

  • Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs, priorities, etc.

  • Provide proper feasibility study/analysis, documentation, etc. of all proposals.

  • Participate in achieving department’s scorecard goals including client satisfaction, revenue and performance metrics.

  • Prepare required department reports and documentation including Monthly Account Management Reports, Relationship Plans, Client Day Account Review Plans, Executive Briefing Documents, Visit Summaries, etc.

  • Manage client-facing account services projects while maintaining a high level of client satisfaction including independently developing, managing and owning overall project plan and timelines for key deliverables.

  • Research and understand the client's business needs and challenges.

  • Maintain high-level of customer loyalty and builds trust and integrity.

  • Perform all other related duties as assigned.

Qualifications & Experience:

  • Bachelor’s degree in Sales, Marketing or any relative field of study.

  • Minimum 3-5 years of experience in enterprise sales and key accounts management.

  • Telecom experience is a plus.

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.

Job Overview

  • Operations:

    Zain Bahrain

  • Location:


  • Contract Type:

    Full Time Employee