Job Description

Revenue Assurance & Fraud Management

  • Manama


To perform and expand all activities of Revenue Assurance and Fraud Protection and ensure the effectiveness of the implemented controls and align with industry best practices.

What Do You Need to Qualify

Main Responsibilities & Duties:

  • Contribute to the development and delivery of the function strategy
  • Perform and implement required controls to identify potential leakages or unusual activity levels.
  • Anticipate and mitigate the financial loss caused by fraudulent activities resulting from technical or process-related weaknesses or breaches.
  • Analyze available information to determine the effectiveness of credit policies and recommend necessary changes to improve profitability.
  • Carry out periodic activities defined in RAFM operation manual and improve existing process whenever required.
  • Utilize the available tools to increase the level of automation to enhance the current controls and expand the scope of the controls.
  • Liaise with internal and external stakeholders to ensure controls and processes remain up to date to changing business dynamics.
  • Constantly update existing policies and procedures and introduce new ones whenever required.
  • Prepare and present RAFM periodic reports to management.
  • Handle cases and alarms generated by the system and continuously tune the controls to improve the accuracy
  • Perform all other related tasks as assigned or needed.

Required Skills, Experience and Qualifications

  • BSc in Computer Engineering, Computer Science, IT, Business Information System, or any relevant field of study.
  • Have 3-5 years of relevant work experience (Ideally with a mixture of Revenue Assurance, Billing, and Fraud Management experience).
  • Strong skills in data analytics and attention to detail.
  • Advanced hands-on experience in Oracle SQL/PLSQL.
  • Experience in data visualization tools (Preferably Tableau).
  • Hands-on in programming languages is a plus (Python).

About Us

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and Africa countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 47.6 million active individual and business customers as of June 30, 2020.

Job Overview

  • Operations:

    Zain Bahrain

  • Location:


  • Contract Type:

    Full Time Employee