Job Description

Shop Supervisor (AlFashir)

  • AlFashir


Division:SalesJob Code:SAL-RET- SH-2
Department/Section:RETAIL SALESJob Level:Intermediate
Position Title:Shop SupervisorJob Hierarchy:2
Job Title:Sales Representative IILocation:Head Office
Reports to:Retail Sales Team Leader
Job Specifications
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What Do You Need to Qualify

  1. Previous experience of working in a retail / customer care environment is mandatory
  1. Mobile Telecommunications background desirable
  1. Should have previous strong track record of success in managing busy front office / shops where there is a heavy dependency on dealing with people face to face.
  1. Professional qualification preferred
Experience:2-3 years
  1. Broad understanding of all stages of the sales process and customer care processes.
  1. Good understanding of the Sudan market and Zain business strategy, goals and competitive environment
  1. Understanding of budgetary and resource management and control policies and processes
  1. Good understanding of best practice Change Management processes and methodologies
  1. Understanding of the relevant regulatory, legal and other contextual factors impacting on the successful management of projects within Zain.
  1. Supervisory / management skills
  1. Conflict handling and resolution skills
  1. Change management
  1. Highly developed communication and reporting skills (verbal and written)
Key Behaviors for Success:
  1. Management & Organizational Skills
  1. Problem Solving skills
  1. Commercial Awareness
  1. Results Drive
  1. Concern for Standards/Efficiency
  1. Collaborative & Team worker
  1. Tenacity, Resilience and Self-Management

About Us

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit

Job Overview

  • Operations:

    Zain SD

  • Location:


  • Contract Type:

    Full Time Employee