Job Description

Fintech Team Leader

  • Khartoum


Department/Section: Digital Services
Job Title: Fintech Team Leader

Reports to: Fintech Manager
Job Purpose: To Develop and implement the financial services Business plan for Zain SD; to adjust plan to best serve the objectives of the organization; develop financial products and services; Ensure that project/department milestones/goals are met and adhering to approved budgets in alignment with Zain SD strategic objectives

  • Tasks/Accountabilities:
    Identify/create business opportunities related to Financial Service Digital transformation, innovation & Electronic services.
  • Formulate financial service business plans which enable company achievement of revenue and growth diversification. Supervise Mobile Money budget preparation.
  • Develop business case as required & prepare annual budget/forecast and business plan for all financial services and products.
  • Ensure that plans and objectives are met within the agreed level of expenditure and take corrective actions when necessary.
  • Continuously develop initiatives to grow revenue and optimize expenses.
  • Produce technical documents such as FRS, SRS, ER, RFP.
  • Follow up on project implementation seeking closure, and oversee the design and implementation of electronic services. Ensure compliance to anti-money laundering (AML) and Counter-Terrorist Financing (CTF).
  • Build and manage the relationship between Mobile Money Unit and key external stakeholders including bank partners, central bank, master agents, and other statutory bodies.
  • Produce periodical KPI reports, and as other reports that support decision making.
  • Supervise the definition of the financial services management processes to improve efficiency and meet organization goals.
  • Ensure compliance with all applicable policies & regulatory requirements in information security
    Manage internal systems used for recording revenue and compliance with tax and regulatory requirements.
  • Monitor and analyze customer/agents complain by collaborating with customer care.
  • Manage and respond to service requests by clients/partners within timeframe and according to company policies and procedures.
  • Monitor and operate data processing system for everyday operations such as transaction entries, withdrawals and deposits and account maintenance.
  • Lead by example and inspire team members through excellent stakeholder management, content expertise and thought leadership.
  • Train, manage Team and Monitor to handover Mobile Money Finance Operations activities.

Typical Performance Measures:
  • Department Efficiency, delivering best of Services and solutions.
  • Effectiveness in leading the Financial Services team towards best services delivery /decision making/innovation management and risk management
  • Delivery of service to customers according to agreed quality standards.
  • Compliment with policies and company set strategy.
Team work and resource management skills to meet the department targets

  • Capable of managing teams and Financial Services partners and vendors
  • Coordinated plans to support the expanding demands of customers.
  • Coordinate with Digital Services teams for service delivery and improvement plans.
  • Coordination with different internal and external stakeholders
  • Responsible for company assets such as vehicles, IT equipment and PC’s.
Leading coaching team in alignment with Zain HR leadership strategy

What Do You Need to Qualify


  • Qualifications/Experience: B.S.c. in Information Technology, business administration or any related field.
  • MBA is must.
  • Any professional certification is an advantage.
  • Mobile Telecom, banking or IT experience.
  • Business Development experience and knowledge is an advantage.
  • Previous experience of PM is mandatory.
  • 3 -5 years of experience in financial service product development/management, business analysis, marketing or any relevant field
    Experience in developing functional and non-functional requirements
  • Experience working closely with team members during development and product launch
  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

  • Knowledge: In-depth knowledge of or defined involvement in helping frame, design, and execute solutions for challenging business solutions
  • UNDERSADING OF Technology & Commercial roadmap
  • Good understanding of the Sudan market and Zain SD business, strategy, goals and competitive environment
  • Understanding of telecom international ICT, digital services & Financial Services trends
  • Understanding of GSM mobile operations, products and services
  • Understanding of the Sudanese financial service market and CBoS regulations
  • Understanding of budgetary, resources management and control polices
  • Understanding of best practices of change management and processes
  • Broad understanding of the Mobile Telecom industry, regional, political climate and telecommunication regulatory policies
  • Planning and organized
  • Able to work under pressure

  • Ability to build relationships and dealing with people is the most crucial one.
  • Ability of make alignment with strategies
  • Cooperative/collaborative interchange with external network suppliers and vendors
  • Leadership/management skills within a matrix management environment
  • Conflict handling and resolution skills
  • Highly developed documentation and reporting skills (verbal and written) in both Arabic & English.
  • Excellent presentation skills
  • Analytical Thinking and Problem Solving
  • Investigative/Diagnostics approaches
  • Concern for Standards/Efficiency
  • Planning and organized
  • Able to work under pressure

  • Key Behaviours for Success Dedication
  • Lead by example
  • Mentoring
  • Accountability
  • Developing self/ self-direct learning
  • Cross Cultural Sensitivity
  • Analytical thinking (Great synthesizers/ Decision Making)

Drive for results

About Us

About Zain Sudan:
The country’s leading operator was established in 1997 and today serves More than 16 million customers as of 31 August 2020, reflecting a market share of more than 48%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population with 2G, 3G and LTE sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit

Job Overview

  • Operations:

    Zain SD

  • Location:


  • Contract Type:

    Full Time Employee