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Job Description

ZAIN6598 - Business Analysis Team Member

About Zain Jordan:

In 1994, Zain revolutionized telecommunications in Jordan by introducing GSM mobile services into the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.8 million customers as of 31 March 2018, reflecting a 36% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 2,813 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services. The foundation of Zain Jordan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired Jordanian workforce, the company is committed to employing high caliber people as well as nurturing the finest Jordanian talent. With a strong HR and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Jordan please visit


Supporting the implementation of commercial functions monthly and yearly plans, by providing assistance and support for those entities in shaping a well-rounded and clear requirement that can be implemented by technical teams (IT and network), in addition to setting and analyzing the requirements & service specifications for new services and platforms.


 You will be responsible for:-

  • Participating in analyzing concepts produced by Commercial functions, to identify new products, services or processes requirements, in order to complete the product development life cycle from providing do-ability, prepare proper documentation and following up till the product reach the ready to go stage. 
  • Contributing, Simplify and develop requirement specifications as per the levels of the standard templates and using a well organized language. 
  • Facilitate the communication between different functions in the company by acting as a liaison between the various business units of the company, technology teams or units and the support teams. 
  • Suggesting new ideas for products, services, and initiatives that will decrease churn, maintain customer retention, and increase customer acquisition, and communicating them with the team.
  • Participating in designing testing scenarios and submitting them to quality assurance teams who will be performing the tests and enhance the product if needed based on the test results. 
  • Performing other duties related to the job as assigned by the direct supervisor. 
  • Keep up to date with technology trends that may help the company in providing new services, reducing cost or enhance the customer experience for the customers.

What do I need?

  •  Bachelor Degree in Engineering, IT or a related field.
  • Preferred to have 2 years of relevant experience.

Those soft skills?

  • Commitment to Excellence.
  • Documenting & Reporting.
  • Initiative Attitude.
  • Promotion Techniques.
  • Research & Data Gathering.



Zain Jordan

Job Group

IT and Technical


Amman - Jordan

Contract Type

Full Time

Closing Date


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