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Job Description

ZAIN6595 - CT Infrastructure Operation Team Leader

About Zain Sudan:

The country’s leading operator was established in 1997 and today serves 13.8 million customers as of 31 March 2018, reflecting a market share of 47%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population through a total number of 2,586 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit


              Accountable to the Infrastructure Operations Manager in leading the CT Infrastructure team to deliver availability, stability, and high quality of Zain SD CT Infrastructure and for ensuring work is conducted in line with recognised Engineering practices as well as manufacturers recommended procedures.



You are going to be Responsible  for :

  • Managing CT infrastructure, and being accountable for its operations to ensure consistency and continuity in the business.
  •  Managing and following up with the Managed Services provided by the vendor, to ensure Network availability, service stability, and high performance & quality of CT Infrastructure.
  •  Liaising closely with internal customers, and coordinate and communicate their requirements with vendors and suppliers.
  •  Liaising with suppliers and vendors on network requirements to support the agreed network operational and expansion demands.
  •   Arranging with planning department to produce blue prints, and demonstrating requirements against current and future business expansion.
  •  Providing development contingency plans to mitigate risks/issues as Zain SD network expands and the business grows.
  •  Leading the CT infrastructure team, developing their skills and knowledge, monitoring and enhancing their performance, and improving their engagement.
  •  Managing the contracts with vendors and third parties, and managing the work/processes between them and Managed Services team.
  • Participate in creating the processes and saving work documentations.
  •  Managing and monitoring vendors and Managed Services KPIs and SLAs.

What Do I Need


You will be required to have :-

  • Mobile Telecommunications background is required.
  • Experience in Core Network (CS or PS) in any aspect (Operations, Optimization…etc.) is required.
  • Professional qualification– B.Sc. in Electrical/Telecommunications Engineering or similar.
  • Experience in managing vendors is preferred.



Those Soft Skills?


  • Leadership and management skills.
  • Technical analysis skills.
  • Managing vendors.
  • Negotiation skills.
  • Conflict handling and resolution skills.
  • Highly developed communication and reporting skills (verbal and written).



Zain Sudan

Job Group

IT and Technical


Khartoum - Sudan

Contract Type

Full Time

Closing Date


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