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Job Description

ZAIN6591 - Interconnect & Carriers Relations Specialist

About Zain Sudan:

The country’s leading operator was established in 1997 and today serves 13.8 million customers as of 31 March 2018, reflecting a market share of 47%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population through a total number of 2,586 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit


The Carrier Relations Specialist is accountable to the Carriers Relations Team Leader, for commercial and administrative support that contributes to the department’s objectives of being effective and efficient in end-to-end negotiations, management and delivery of Zain’s Carriers Relations, objectives.


As part of Zain SD team you will :

  • Administer all aspects of new and existing Interconnect agreements: renegotiate commercial conditions when applicable, control of contract expiration dates. 

  • Prepare plans for the leased lines and leased capacities and study the effect of long haul deals on ZAIN SD business.

  • Analyze traffic patterns and report abnormality.

  • Combat fraud in the wholesale area.

  • Administer all aspects of infrastructure sharing, hosting, and Swap Deals in national / international domains.

  • Prepare and negotiate plans of internet capacities deals.

  • Maintain existing accounts within the National / International domain and ensure those accounts deliver maximum profit to ZAIN SD by constantly seeking to meet the needs of ZAIN SD and safeguarding current business. 

  • Develop new business within the National / International by building relationships with new operators. 

  • Undertake strategic analysis of current National / International relationships to determine whether new entrants into the market should be approached and business relationships established with them.

  • Ensure agreements for the majority of business are bi-lateral whereby both ZAIN SD and its business partners build strong relationships, and secure the traffic flow both ways with volume agreements in a competitive market.

  • Manage the National / International accounts effectively to ensure all business partners are contacted regularly and their current and future needs are addressed and the relationships strengthened. 

  • Develop strategic plans for the regional accounts aligned to the overall strategy for the Carrier Relations & Regulatory Department, and implement those plans to ensure delivery of targets. 

  • Constantly develop own knowledge of the regulatory frameworks within the countries in the region to identify opportunities for ZAIN SD.

  • Build and maintain relationships with all regulatory bodies as well as operators in the region. 

  • Maintain a knowledge management system to capture all regional account/relationship data which can be made available to the commercial sector and other units within ZAIN SD. 

  • Provide reports on a monthly basis on progress in National / International accounts to Management which clearly demonstrate activities, changes to markets, and progress against targets.

  • Continuously analyze and negotiate based on the traffic profile of ZAIN SD to achieve the best cost per minute.

  • Analyze and build network based on needs of ZAIN SD operations across the globe at the optimum cost.

  • Represent ZAIN SD at various international wholesale events and forums for building and capitalizing relationships.

  • Daily monitor voice traffic trend related and identify abnormalities/opportunities/weakness, and propose/take the necessary actions to increase the daily incoming traffic.

  • Provide Monthly reporting to the team leader containing: -

    • In / Out calls
    • Ongoing deals
    • Expected close date of ongoing deals
    • Closed deals
    • Top Ten Out / In countries in traffic volumes.  
  • Work with wholesale billing and settlement teams to ensure proper invoices and billing of the client.

  • Coordinate with all internal teams to configure the billing system with the appropriate tariffs, traffic routing.

  • To provide, develop and update strategic and financial plans of international telecom accounts such as - but not limited to - (international gateways, international Hubs and aggregators)

  • Supervise coordination with Regulatory and Legal Affairs to ensure compliance and appropriateness of contracts and associated activities.

  • Take the necessary actions to route the outgoing voice traffic based on LCR or quality parameters (Qos).

  • Monitor the Quality of Service (QoS), capacity with the partners, and expand the links where necessary. 

  • Expand and optimize the number of interconnect agreements in-line with the wholesale strategies.

  • Be the primary point of contact towards Partners on all wholesale and interconnect matters.

  • Establish and implement a clear relationship management strategy towards Partners to maximize benefits to ZAIN SD;

  • Ensure that ZAIN SD minimizes its national and international interconnection costs, through efficient call routing, whilst maintaining the desired quality of service standards.

  • Introduce new carriers or solutions that allow us to reduce our interconnect or service costs.

  • Ensure that we efficiently manage, develop and maximize our interconnect revenues (national and international incoming 

  • Participate in setting and execute the Team yearly strategies, targets and objectives and align it with the company business plan and assure business performance is up to the strategy, road map and the business plan.

  • Ensure compliance with all applicable policies & regulatory requirements on Information Security.

What Do I Need

 You will be required to have  :

    • B.Sc. of Engineering, computer science or BA in a relevant field.
    • Two years’ experience in telecom is must.
    • Working Experience in wholesale business / interconnect / capacity is preferable.
    • MBA is advantage.

Those Soft Skills

Also you will be asked to have In-depth knowledge :

  • Highly developed consultancy skills
  • Excellent team building and leader ship skills

  • Negotiation Skills

  • Presentation skills

  • Highly developed communication and reporting skills (verbal and written)

  • Planning and organising skills

  • Ability to build excellent relationships with internal departments and external operators/carriers

  • Ms office , data mining software skills is plus


Zain Sudan

Job Group

Wholesale and Roaming


Khartoum - Sudan

Contract Type

Full Time

Closing Date


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