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Job Description

ZAIN6571 - HR Operations Eastern & Northern Senior Manager

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit


The job holder is responsible for supervising HR administrative-related services in the eastern and northern region ensuring timely fulfillment of requests, organization of events, and proper resolution of employee complaints or disputes.


Strategy Management:

Develop performance objectives in coordination with Directorate and continuously conduct progress towards Departmental and strategic objectives and implement periodic performance reports to offer evaluation results and recommend improvements.


Department and Team Management:

Implement improvements to policies and procedures in order to deliver high-quality services.

Carry-out the day-to-day operations, offer expertise, encourage teamwork and coordinate work processes to achieve high performance standards, meet established targets and engage employee.


HR Administrative-related Services:

Implement HR administrative-related services in the eastern and northern region including employee profiles maintenance, employment certificates issuance, leave/ attendance/ public holidays/ absences administration, change of status and end-of-employment procedures ensuring that all information is up-to-date and documents are complete.          

Assist in supervising administrative incoming and outgoing paperwork and ensure filing for maintenance purposes.


Events Supervision:

Contribute to the organization of sports, social and religious events that Zain is participating in.


Employee Records Management:

Assist in supervising employee records including contracts, assessments, promotion decisions, salaries, leaves, letters, etc. to ensure accuracy and availability for retrieval.


Employee Disputes and Non-Compliance Investigation and Resolution:

Participate in resolving disputes and issues such as grievances or disciplinary actions in line with set policies and procedures.                      

Review investigations related to employee behavior, communication, non-compliance and fraud and implement corrective action as per set policies and management decisions.


System Interface:           

Assist in supervising interface with employees via HR system ensuring employee satisfaction and timely fulfillment of requests.


Performance Management:       

Conduct performance management review analysis is order to assess each employee in the eastern and northern region.


People Management:   

Develop and motivate staff, conduct the performance, give formal and informal feedback and appraisals and conduct guidance on training programs to maximize employees' performance.

What do I need?

Bachelor's Degree and Master's Degree is Preferable in Business Administration, Human Resources or equivalent                . 

Experience minimum of 8 years of relevant experience with at least 4 years in a similar role.



Behavioral Competency               Level

Customer Orientation                Advanced

Achievement Driven                     Basic

Team Management                      Basic

Initiative                                          Intermediate     


Technical Competency        Level

Communication Skills           Advanced

Planning                                    Basic

Project Management                 Basic

Decision Making and

Problem solving                    Intermediate 

Performance Management               

and Reporting                           Basic


Zain Saudi Arabia

Job Group

HR and Administration


Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date


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