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Job Description

ZAIN6322 - Flagship Northern Region Senior Manager

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit


The job holder is responsible for supervising all Northern flagships activities in order to achieve business objectives and identifying and highlighting operational and performance issues and coordinating with relevant support functions to overcome the issues.               


Strategy Management:

Set related section performance objectives, in coordination with head of related department, and continuously monitor progress and development towards organizational and section strategic objectives and communicate periodic performance reports to provide evaluation results and recommend improvements                          

Function and Team Management:

Implement and suggest improvement to related section policies, process and standard operating procedures to ensure all relevant procedural/legislative requirements are fulfilled                         

Implement and suggest improvement to related section policies, process and standard operating procedures to ensure all relevant procedural/legislative requirements are fulfilled         


Northern Flagship Management :

Develop Northern flagship sales plans and initiatives in accordance with Northern Region Sales master plan to drive an increase in Zain's profits                               

Consolidate and review budgets and targets for Zain’s Northern flagships and ensure achievement

Check periodical Northern store performance reports and provide recommendations and directions

Review Northern flagships performance reports, identify issues and develop recommendations to maximize sales efficiency and regional retail sales profitability                   

Review Northern customer insight reports and develop improvement plans in coordination with Customer Experience                               

Asses new locations opportunities in the Northern region for "Expansion Plans" and coordinate with Zain Functional Team and Partners for implementation                 

Manage the ideation of Northern shops look and feel and ensure compliance in order to preserve Zain's image                   

Work closely with retail PMO to follow progress achieved on all Northern flagstores new projects and escalate issues and delays to internal departments         


People Management:

Motivate staff, assist in conducting the performance and conduct guidance on training programs to maximize employees' performance            


Bachelor's Degree in Business Administration, Sales or Equivalent             

A minimum of 6 years of relevant experience with at least 2 years in a similar role                             


Behavioral Competencies           Level

Customer  Orientation   Advanced

Initiative              Advanced

Achievement Driven       Basic

Embracing Change           Basic

Team Management        Basic


Technical Competencies              Level

Performance Management and Reporting            Basic

Communication Skills      Advanced

Planning               Basic

Project Management     Basic

Decision Making and Problem Solving     Intermediate    




Zain Saudi Arabia

Job Group



AlMadinah - Saudi Arabia

Contract Type

Full Time

Closing Date


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