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Job Description

ZAIN6206 - VAS Team Leader

About Zain Jordan:

In 1994, Zain revolutionized telecommunications in Jordan by introducing GSM mobile services into the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.8 million customers as of 31 March 2018, reflecting a 36% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 2,813 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services. The foundation of Zain Jordan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired Jordanian workforce, the company is committed to employing high caliber people as well as nurturing the finest Jordanian talent. With a strong HR and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Jordan please visit


Supervise the Services & Solutions VAS Team and lead VAS day to day tasks and operations. Performs a variety of comprehensive assessment, planning, development and implementation of GSM Value Added Services, solutions, tools, and systems to enhance VAS efficiency and effectiveness. Provide technical solutions for Value added Services for the company. Assist and participate in marketing ideas and initiatives for VAS and development of GSM services and applications. Follow up latest technology trends to develop services already existing and obtain new services from different parties and
optimizing them to our needs. Mange implementations for VAS new services & Projects.


You will need to manage the following tasks :-

  • Supervise the Value-Added Services Technical Team and insure activities and tasks are well coordinated.
  • Designing VAS plans and leads implementation to achieve targets as set in the annual objectives and request based on strategy roadmap
  • Provide technical assistance to VAS team members to guide them during executions of tasks.
  • Focus on developing team members and insure training requirements are covered as per needs for new and existing members.
  • Work closely with team towards reducing costs/downtime, identify and executing cost savings initiatives, implement continuous improvement on VAS systems, support execution of projects.
  • Continuous VAS Systems analysis to insure right utilization and possible optimizations are considered.
  • Project Management for all VAS related projects, including supervision and coordination for upgrades, expansions and new installations of VAS systems/services.
  • Design the Technical setups for VAS Platforms & integrations with all others systems.
  • Working with VAS platforms Vendors, Content providers, and operators
  • Understanding business marketing objectives and working in developing strategies to meet these objectives in the dedicated Mobile data segment
  • Investigating other Value Added Services & Technologies which the company should develop to maintain its leadership in Technology and innovation
  • Monitor KPI’s and VAS Platforms utilization and performance & generating equivalent reports “Technical & business “ and insure VAS Platforms availability as per agreed on service and system availability KPIs.
  • Participate in writing, update and alteration of agreements related VAS systems and services.
  • Create, update and maintain documentations for services, systems and procedures related to Value Added Services.
  • Areas under responsibly (Unified Messaging Systems, Roaming Systems, Messaging Services (SMSC, MMSC and MCN), USSD, Ring Back Tone, OTA Systems (SIM and Device management), WAP Gateway. LBS, Content Filtering and any future introduced VAS service.
  • Performing other duties related to the job as assigned by the direct supervisor.


  • Education: Bachelor degree in Telecommunications Engineering or a related field
  • Experience: Minimum 5 Years of relevant experience


• Accountability
• Analytical Thinking
• Results oriented


Zain Jordan

Job Group

IT and Technical


Amman - Jordan

Contract Type

Full Time

Closing Date


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