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The country’s leading operator was established in 1997 and today serves 13.8 million customers as of 31 March 2018, reflecting a market share of 47%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population through a total number of 2,586 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit www.sd.zain.com
As part of Zain SD team you will :
In this role your major tasks and responsibilities will be :
and develop questionnaires for studies as well as moderator guides for Focus Groups
to ensure that the agreed upon marketing data is captured.
the Sample frame and size required for each survey/study as well as Focus Groups
and request the sample from BI.
for managing the “Data Collection Process” of all researches as well as
checking recorded calls conducted by collection team.
Phone survey collected data with BI or other related sources.
for Field surveys quality check (collection & entry)
Quantitative Customer behavioral & Customer satisfaction studies and analyzes
the data obtained in order to evaluate existing customer profiles &
behaviors and predict future and potential trends.
Qualitative Researches to gain customer insight and emotional factors for different
products & services / segments and report to the respective parties.
observational studies to determine new retail shop locations.
the final research reports ensuring high quality & communicate research
results to relevant parties to ensure that cross – functional teams are fully
informed and engaged
the Collection unit supervisors in terms of the daily follow-up and collection
operations to ensure timely delivery of raw data.
with SPSS software or other analytical software / program when necessary.
aware of any issues or incidents that may arise after conducting the research
that may impact Zain’s image in the marketplace and to report back immediately
on such observations to the Team Leader / Manager.
out all tasks as assigned by the Team Leader/ Manager or management as
You will be required to have :
Ability to communicate in Arabic and English is mandatory.
Graduate degree in a relevant field such as economics, management,
marketing or IT
Good knowledge of SPSS software and Excel.
Good knowledge of Market Analysis techniques.
Knowledge of being able to conduct samples design measures.
Questionnaire design skills.
Computer skills in all Microsoft Office packages.
Strong analytical and statistical skills
Presentation, communication and reporting skills.
Strong planning and organizing skills.
Marketing analysis skills.
Khartoum - Sudan
As a leading regional telecom operator and one of the most valuable Arab brands, Zain offers many job opportunities that attract the very best qualified professionals. It is important that you apply for the right position in order to have a better opportunity to work with us. We invite you to follow the tips outlined below to analyze the best way to navigate the application process.
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