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Job Description

ZAIN6034 - Technical Facilities Operations Manager

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit


The job holder is responsible for supervising the Technical Facilities Operations Section ensuring proper functioning and optimization.


Strategy Management:

  • Set related section performance objectives, in coordination with head of related division, and continuously monitor progress and development towards organizational and section strategic objectives and communicate periodic performance reports to provide evaluation results and recommend improvements.               

Function and Team Management:

  • Implement and suggest improvement to related section policies, process and standard operating procedures to ensure all relevant procedural/legislative requirements are fulfilled.                         

  • Review key performance indicators results, suggest improvement and ensure corrective actions are implemented as needed.                     

Facilities Operational Activities Back-up:

  • Supervise technical facilities operational activities such as core sites and data centers solution, design, implementation of expansion projects, control floor plan and calculate and manage existing power and provide sufficient cooling.               

Second Level Support Provision:

  • Provide second level support services for technical facilities ensuring timely satisfaction of requests.           

Technical Facilities Optimization:

  • Provide recommendations to optimize technical facilities utilization and expand capabilities.                      

People Management:

  • Act as a focal point between staff and head of related division to enhance internal communication.               

  • Motivate staff, assist in conducting the performance and conduct guidance on training programs to maximize employees' performance.


  • Bachelor's Degree or Master's Degree is Preferable of Engineering, Computer Science or equivalent.   

  • A minimum of 8 years of relevant experience with at least 4 years in a similar role.

Behavioral Competencies:

Achievement Driven       Basic

Embracing Change          Basic

Conceptual Thinking and Innovation       Basic

Team Management        Basic


Technical Competencies:

Planning             Intermediate

Project Management     Intermediate

Decision Making and Problem Solving     Advanced

Performance Management and Reporting            Basic

Business Acumen            Basic

Telecom Industry Awareness      Intermediate

Digitization        Intermediate


Zain Saudi Arabia

Job Group

IT and Technical


Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date


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