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Job Description

ZAIN5960 - Performance Management Specialist

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit


The jobs in this level are responsible for involvement in the day-to-day activities of the department to ensure proper accomplishment of HR activities as per set policies and procedures.


 Functional and Team Management:

  • Implement and suggest improvements to the Human Resources Development policies and procedures.                                         
  • Carry out assigned activities in specified area with minimal direct supervision .                                          
  • Supervise and coach team members to ensure optimal performance is achieved and provide improvement recommendations as required .           
  • Develop HR development-related reports related to HR metrics, learning and development initiative, employee performance management system implementation, etc. for decision-making purposes   .      

HR Strategy, Policy & Systems Management:

  • Study change requests for HR documentation and Sectors restructuring and provide recommendations .                                    
  • Assist in updating HR documentation, organization structure, job descriptions, job families, career framework, manpower plan model, and compensation and benefits schemes, monitor implementation, and provide support when needed.                                          
  • Implement promotions and transfers, salary adjustments, yearly merit, and yearly bonus based on management decisions .                              

Talent Development:

  • Identify potential internal candidates for vacancies from talent pool                                    
  • Coordinate internally to identify competencies required for jobs within each Sector and participate in monitoring the effective usage of the Zain competency dictionary.              
  • Plan individual career path for Zain achieving employees according to organization future needs and  as per Zain career progression policy.                                   

Employee Performance Management:

  • Facilitate individual objective setting at the beginning of year for performance evaluation purposes.                                 
  • Facilitate probation period reviews, Q1 and Q3 reviews, mid-year reviews, and end-of-year reviews for performance evaluation purposes.                         
  • Participate in the resolution of employee grievances to ensure satisfaction. 

Learning and Development:

  • Follow-up to ensure that all Zain employees have individual development plans and monitor implementation                                     
  • Develop the annual training plan of Zain in line with training needs and organizational requirements                                  
  • Develop and maintain the training catalogue to keep track of training needs                                          
  • Develop talent mobility secondments                                
  • Manage COOP, summer students and other interns for development purposes                                          
  • Manage graduate recruitment programmes to develop graduates                                        
  • Research and analyze potential suppliers for technical and non-technical training programs/courses                                     

Engagement and Culture:

  • Communicate surveys and follow-up on data collection.               
  • Assist in analysis of survey results and provide recommendations for corrective action.               
  • Coordinate for the organization of cultural events to engage employees .              


  • Bachelor's Degree of Business Administration, Human Resources or Equivalent                            
  • A minimum of 6 years of relevant experience with at least 2 years in a similar role      


Behavioral Competency :

Customer  Orientation                              Basic

Teamwork and Cooperation                      Intermediate

Initiative                                             Basic


Technical Competency   :

Business Modeling          Intermediate

Communication Skills     Intermediate

Computer Skills               Intermediate

Decision Making and Problem Solving     Basic


Zain Saudi Arabia

Job Group

HR and Administration


Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date


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