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Job Description

ZAIN5919 - Group API Program Manager

About Zain Group:

Zain is a leading mobile telecommunications provider across the Middle East and Africa. Today more than 6200+ employees provide a comprehensive range of market-leading mobile voice and data services to a base in excess of 47.4 million active customers as of 30 June, 2018. We operate under the brand name 'Zain' in Kuwait, Bahrain, Iraq, Jordan, Saudi Arabia, South Sudan and Sudan; and in Lebanon as 'touch' (under a management contract). In Morocco, Zain has a 15.5% stake in the telecom operator ‘INWI’, through a joint venture. Zain is the market leader in terms of the number of customers in 6 of the 8 countries it operates in. The Group holding company is listed on the Kuwait Stock Exchange (KSE: Zain), one the largest companies in market capitalization terms.

Zain operates under the firm belief that organizations should focus as much on social responsibility as on pure business performance. It is important to Zain that its corporate social responsibility initiatives have a positive impact on its employees and the communities of all the countries in which it operates.

Zain’s brand signature: “A Wonderful World” looks to encapsulate the sense of energy, inspiration and diversity of our customers, employees and other stakeholders. Our brand essence is perpetuated by the tag line “Live Your Dreams”, revealing that we are keen to be a part of people’s aspirations and goals.


 Innovation and Digital Services


You will be responsible for supporting setting up, developing and managing the Group-wide API program. You are to enable Operating Countries (OpCos) to scale up the Group API platform assets.



    Your role will include but will not be limited to:

    • Defining and executing the strategy for on-boarding the OpCos and northbound partners on the Group platform.

    • Developing business requirements and defining functional capabilities to maximize the Group platform scope.

    • Interacting and negotiating best terms with external parties to leverage the Group platform.

    •  Developing and implementing innovative/disruptive business models.

    • Managing the interface with Group and Opco, Legal, Finance and Tax teams and developing the contractual structure for both OpCos (southbound partners) and commercial partners (northbound partners). Your role is to get OpCos and northbound partners to sign up to use the platform as per agreed targets.

    • Defining a high level product roadmap and developing a northbound and southbound pipe line which is aligned with the products being developed.

    • Developing operational processes to cover commercial and technical operations.  

    • Maintaining a constant view of industry best practices and applying them appropriately in the business and technical domain.

    • Maintaining a view of technology trends and have a clear understanding of how and when to apply them to enhance the platform and the commercial opportunity.



    • Experience working with global digital players across different industries.

    • Multi-disciplinary skills: capable of setting digital strategy, commercial management, strong technical architecture understanding, product development and product lifecycle management.  

    • Negotiation skills and able to review legal partnerships

    • Minimum experience of 10 years

    • Combination of business and technical/engineering – i.e.: MBA with technical or MIS background



    • Able to innovate – someone that can challenge the status quo.

    • Energetic and passionate about digital – able to spread positive energy to the team.

    • Excellent presentation skills.



Zain Group

Job Group

Strategy and Business Development


Kuwait City - Kuwait

Contract Type

Full Time

Closing Date


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