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Job Description

ZAIN5864 - Technology & Product Development Team Member

About Zain Jordan:

In 1994, Zain revolutionized telecommunications in Jordan by introducing GSM mobile services into the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.8 million customers as of 31 March 2018, reflecting a 36% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 2,813 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services. The foundation of Zain Jordan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired Jordanian workforce, the company is committed to employing high caliber people as well as nurturing the finest Jordanian talent. With a strong HR and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Jordan please visit

The Role

Supporting the implementation of the function yearly and monthly plans, providing technical support during the concept stage of projects, identifying technical requirements, participating in communicating technical requirements to technical departments (IT and Network), as well as participating in conducting products and services technicality testing throughout the project life cycle.

The Responsibilities

  • Participating in analyzing concepts produced by Marketing and Business Development functions, in order to identify new products/ services technical requirements.
  • Contributing in translating concepts to technical terms on all related systems and applications such as CRM, ERP, and Oracle…etc., in order to guarantee functionality and seamless delivering of services. 
  • Facilitating communications between Marketing and Business Development functions and technical teams (IT and Network), in addition to following up on technical issues effecting customers, in calibration with other technical departments.
  • Participating in designing testing scenarios, performing tests and troubleshooting for existing and newly developed products including pre-launching testing in order to guarantee product technical functionality, and monitoring products performance throughout product the life cycle.
  • Suggesting new ideas for products, services, and initiatives that will decrease churn, maintain customer retention, and increase customer acquisition, and communicating them with the team. 
  • Performing other duties related to the job as assigned by the direct supervisor.

Knowledge and Experience

  • Bachelor’s degree in IT, Engineering or a related field.



  • Customer Centricity.
  • Analytical Thinking.
  • Innovation
  • Design & Development Techniques
  • Initiative

Zain Jordan

Job Group



Amman - Jordan

Contract Type

Full Time

Closing Date


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