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Job Description

ZAIN5766 - Network Administrator Team Member -Special Projects

About Zain Jordan:

In 1994, Zain revolutionized telecommunications in Jordan by introducing GSM mobile services into the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.8 million customers as of 31 March 2018, reflecting a 36% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 2,813 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services. The foundation of Zain Jordan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired Jordanian workforce, the company is committed to employing high caliber people as well as nurturing the finest Jordanian talent. With a strong HR and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Jordan please visit


Support & Deliver clients and business operation service requests related to special projects, by following common practices defined by current Systems and Processes, In addition to Deploying, Monitoring, Reporting and Optimizing IP Network topology in terms of Design, Functionality, Performance and Security, and to become a Zain family member and utilize the opportunities available for self and group career & skills development in addition to  entrepreneurship chances found in innovative ideas and products.



  •  Assisting in the process of developing/ designing new Telecom Solutions for large facilities, such as Network Infrastructure installation, through transforming customer requirements into technical specification reflected in the solution design.
  • Contributing in projects implementation, while providing management with required reports; in order to complete projects successfully and within set time frame.
  • Tracking and controlling subcontractor’s performance to ensure that all projects are being executed according to the set specifications and standards, and in compliance with the contractual agreements.
  • Minimizing downtime and degradation related to Telecom Solutions; through monitoring statues, and subsequently identifying and resolving errors/ failures.
  • Executing the Network Infrastructure corrective/ preventive maintenance plans related to solutions installed in large facilities to maintain the efficient performance of the network and avoid service degradation.
  • Supporting related procurement activities, through accurately identifying and acquiring required material and equipment within set time frames, quality standards and price ranges; to ensure optimal utilization of resources.
  • Handling customer’s complaints and satisfying their needs after solution installation in professional and systematic manner.
  • Carrying-out the documentation process of related special projects; in order to smoothen and accelerate future upgrade, maintenance, installation and all other operational activities.
  • Proposing improvement on solutions provided to customer; utilizing latest technological trends and developments.
  • Monitoring and maintaining Network Security Systems within provided Telecom solutions, in order to protect customer’s information/ systems from any theft or fraud incidents, while reporting such incident to the management and taking proper actions to stop and prevent them accordingly.
  • Performing other duties related to the job as assigned by the direct supervisor.


  • You will be required to have Bachelor’s degree in Telecommunication Engineering, Electrical Engineering or a related field.
  • You shall have a minimum of 3 years of relevant experience.
  • Preferred certifications: CCNA, ITIL or equivalent professional certificate
  • Able to handle Morning & Night Shifts
  • Have license and car to use for work as needed 


Soft Skills

  • Strong Analytical Skills.
  • Highly developed communication and reporting skills.
  • Troubleshooting & Consultation.
  • Hardworking & Team Player .
  • Self Motivated.
  • Accountability and Commitment.

Zain Jordan

Job Group

IT and Technical


Amman - Jordan

Contract Type

Full Time

Closing Date


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