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Job Description

ZAIN5577 - Information Technology (IT) Infrastructure Operations Engineer

About Zain Sudan:

The country’s leading operator was established in 1997 and today serves 13.8 million customers as of 31 March 2018, reflecting a market share of 47%. Possessing the country’s most advanced voice and data network, the operator’s network extends to an impressive 90% of the population through a total number of 2,586 network sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Sudan the most dynamic products and services. The foundation of Zain Sudan’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired predominantly Sudan workforce, the company is committed to employing high caliber people as well as nurturing the finest Sudan talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain Sudan please visit


As part of Zain SD team you will accountable to the IT Infrastructure Operations Team Leader to ensure the continuous availability and reliability of IT Infrastructure systems of Zain SD.


In this role your major tasks and responsibilities will be :-

  • Supervise IT infrastructure O&M activities, and being accountable for its operations to ensure consistency and continuity in the business.
  • Managing and following up with the Managed Services provided by the vendor, to ensure availability and service stability of IT Infrastructure.
  • Liaising closely with internal customers, and coordinate and communicate their requirements with vendors and suppliers.
  • Liaising with suppliers and vendors on network requirements to support the agreed network operational and expansion demands.
  • Arranging with planning department to produce blue prints, and demonstrating requirements against current and future business expansion.
  • Providing development contingency plans to mitigate risks/issues as Zain SD IT infrastructure expands and the business grows.
  • Managing the contracts with vendors and third parties, and managing the work/processes between them and Managed Services team.
  • Participate in creating the processes and saving work documentations.
  • Managing and monitoring vendors and Managed Services KPIs and SLAs.
  • Ensure compliance with all applicable policies & regulatory requirements on Information Security.



What do i need

You will be required to have :-

  • Bachelor's Degree in Computer Science or related discipline, or equivalent experience.
  • Relevant experience in IT Infrastructure is preferred.  
  • Related certifications are definite assets but are not mandatory.
  • Experience in managing vendors is preferred

Those soft skills

You are also required to have the following soft skills:-

  • Hands-on experience of RAC, and maintenance.and database partitioning and their management
  • Hands-on experience of oracle databases performance tuning.
  • Hands-on experience of RMAN.
  • Hands-on database experience of Oracle security.
  • Hands-on experience of flashback technologies  
  • Strong experience in shell scripting with at least one shell under Solaris.
  • Strong customer and business orientation.
  • Technical analysis skills.
  • Managing vendors.
  • Negotiation skills.
  • Conflict handling and resolution skills.
  • Highly developed communication and reporting skills (verbal and written).


Zain Sudan

Job Group

IT and Technical


Khartoum - Sudan

Contract Type

Full Time

Closing Date


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