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Job Description

ZAIN5495 - Government Sales Presales Specialist

About Zain Saudi Arabia:

Zain KSA is the newest player in Saudi Arabia’s mobile telecommunications market, having commenced commercial operations in August 2008. As of 31 March 2018, the operation served 8.4 million customers and had extended its network coverage to 92% of the population via a network of over 8,717 sites. Through its state-of-the-art 4G LTE network, the ever-evolving operator is striving to become the Kingdom’s preferred choice for voice, data and other telecommunications services. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Saudi Arabia the most dynamic products and services. The basis of Zain Saudi Arabia’s achievements lies in the company’s ability to inspire its employees to deliver the best and most imaginative services at every level. With an energetic and inspired majority-Saudi workforce, the company is committed to employing high caliber people as well as nurturing the finest Saudi talent. With a strong human resources and training program that develops and nurtures leaders in the workplace, the company has consistently opened new doors for its dedicated staff. For more on Zain KSA please visit


The jobs in this level are subject matter experts in the area of Key Account Management. Jobs are responsible for negotiating and developing contracts with large corporations, government, strategic corporations, SOHOs and SMEs. Jobs are also responsible for reviewing roaming and international tariff agreements and providing input for the development of new network products and services.


Function and Team Management:

  • Provide subject matter expert in the Key Account Management area
  • Review progress and sales performance reports for assigned accounts on regular basis in order to update management on the progress

Key Account Management:

  • Assist in identifying large, government, strategic, Small Office/Home Office (SOHO) and Small Medium Enterprises (SMEs) sales leads to increase sales volume and developing sales bids and presentations to enhance product awareness
  • Assist in developing and maintaining relationships with large corporations, government, strategic accounts, SOHOs and SMEs for retention purposes
  • Assist in developing contracts, in coordination with Legal Affairs, with large corporations, government, strategic corporations, SOHOs and SMEs in line with agreed terms and conditions
  • Assist in monitoring customer trends and developing initiatives aimed at delivering increased traffic by assuring maximum connectivity between hub members.
  • Review the successful arrangement of bilateral preferential agreements in order to expand Zain’s footprint, attract more high value customers, and ensure seamless roaming coverage.
  • Monitor the development and renewal of contract and compensation scheme for retention purposes.
  • Negotiate contract duration, commitment and discounts for the purpose of client retention.
  • Perform upselling for existing SOHOs and SMEs to increase sales volume.
  • Implement sales targets for large corporations, government, strategic corporations, SOHOs and SMEs in order to achieve the overall sales plan
  • Review sales performance and provide input to B2B Segment Management for analysis and decision-making purposes.
  • Develop sales strategies, plans and site sharing deals for all national mobile network operators, virtual operators, data services providers and internet services providers, etc. in order to sell network services and increase profit margin.
  • Understand customer needs and research competitive landscape and competitor moves in order to identify opportunities or improvements for business growth purposes.
  • Supervise the implementation of client orders and follow-up on unavailable requests to satisfy national and international client needs.
  • Follow-up on the evolution of tariffs, settlement rates and transit charges in order to understand impact on traffic, wholesale charges and capacity and develop price lists.
  • Analyze traffic volume by destinations or routes in order to propose appropriate recommendations.
  • Coordinate constantly with Regulatory and Legal Affairs to resolve contractual or regulatory disputes that arise with national and international wholesale clients.
  • Negotiate and continuously review roaming and international tariff agreements with hubs for accounting rates, foreign operators and administrations to reduce the accounting rates weighted average.
  • Coordinate with concerned departments and vendors when required to resolve client technical issues (e.g. local connectivity) and ensure satisfaction  .
  • Develop and evaluate tenders for international submarine cable systems projects based on technical requirements.
  • Facilitate the delivery of network solutions tailored to national client needs for satisfaction and retention purposes.
  • Provide input for the development of new network products and services and international links capacity dimensioning for voice links, deals and data based on national and international demand.
  • Translate international network designs into network elements and circuits needs for international network provision.
  • Enhance the services sales strategy and influence new product/service development and ensure delivery of tailored solutions.
  • Assist in providing approval on the rerouting of traffic as and when required.
  • Perform visits to the assigned accounts.
  • Plan and implement initiatives to expand Zain portfolio in the designated account.
  • Expand and open new accounts to increase Zain share in the market.



  • Bachelor's Degree in Business Administration, Marketing or equivalent.
  • A minimum of 6 years of relevant experience with at least 2 years in a smeller role. 
  • Saudi National

Zain Saudi Arabia

Job Group



Riyadh - Saudi Arabia

Contract Type

Full Time

Closing Date


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